At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 288107

Store Name/Number: ON-Ajax (0894)

Address: 140 Kingston Rd E, Ajax, ON L1Z 1E5, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

As our next Beauty Services Manager at Sephora, you will lead the Beauty, Skincare, and Fragrance Studio at your store location. You’ll drive the strategy and execution of 1:1 paid client services, including makeup applications and skincare treatments. In partnership with brand collaborators, you will also oversee the planning and delivery of in-store classes and events. A key focus of this role is coaching and developing the Paid-Service Beauty Advisor team to ensure they deliver personalized, high-quality experiences for every client. This role reports to the Store Director and leads a team of Beauty Services Leads, Coordinators, and Advisors.

What you’ll be doing as a Beauty Services Manager at Sephora –

• Beauty Studio Management. Manage the daily operations at the Beauty, Skincare, and Fragrance Studio (as applicable). Ensure that the Coordinator, Beauty Studio is adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
• Embracing Innovation. Ensure Beauty Advisors are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
• Client Experience. Manage the Online Reservation system including publishing Beauty Advisors availability and classes. Ensure staffing levels are adequate to support increased services while ensuring the client check-in process is efficient. While ensuring the management of testers and supplies.
• Event Management. Manage all in-store events with the services team. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.
• Training & Development. Manage the development and certification process for Beauty Advisors. Provide opportunities to elevate their artistry skills whenever possible.
• Performance Assessment & Development. Participate in all performance management situations for any issues related to the Beauty Studio or related to any direct reports. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Passionate about Clients. Regularly act as Manager on Duty within the store. Engage with Beauty Advisors and clients on stage.

We’d love to hear from you if–

• You have a minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.
• You have a proven track record of coaching a team to company expectations and have a passion for training, development, and education.
• You are entrepreneurial at heart and have a history of generating business or executing events that create a meaningful connection with your community and/or clients.
• You have excellent time management skills that extend to your team and their efficiency.
• Bonus points if you have a passion or background in make-up artistry or skincare services.

You might not meet every requirement listed—and that’s okay. If you bring relevant experience and a passion for what we do, we encourage you to apply. We believe great talent comes from all kinds of paths.

Location, Availability, and Physical Requirements-

On-site: You will work at the location specified in the job posting.

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