About Us:At BTRMLK, we’re passionate about delivering high-quality, fried chicken offerings with exceptional customer service. We believe in fostering a positive, energetic environment for both our customers and our team. As we continue to grow, we're looking for a dedicated and experienced Food Service Supervisor to assist our team and uphold our commitment to excellence.
Position Overview:The Food Service Supervisor plays a key role in overseeing staff during shifts, ensuring efficient operations, and maintaining food safety and customer service standards. This role involves hands-on leadership, problem-solving, and supporting the management team in running a fast-paced, high-quality restaurant environment.
Qualifications:- Open availability or mostly open.
- Strong leadership, communication, and interpersonal skills.
- Ability to multitask and thrive in a fast-paced environment.
- Proficiency in inventory management.
- Familiarity with POS systems.
- Knowledge of health and safety regulations in the food industry.
- Must have valid Food Handlers Certificate.
- Flexible schedule, including weekends, evenings, and holidays as required.
Key Responsibilities:1. Shift Supervision & Team Leadership- Supervise, guide, and support team members during shifts to ensure smooth operations.
- Train new employees and reinforce company policies, procedures, and best practices.
- Assist in scheduling and ensure proper shift coverage.
- Foster a positive and productive work environment.
2. Customer Service & Quality Control- Monitor customer service interactions to ensure excellent guest experiences.
- Address and resolve customer concerns promptly and professionally.
- Maintain food presentation, taste, and quality according to company standards.
3. Food Safety & Cleanliness- Ensure all health and safety regulations are followed, including food handling and sanitation procedures.
- Conduct routine checks on food storage, temperature controls, and cleanliness of workstations.
- Enforce hygiene and uniform standards for all team members.
4. Inventory & Order Management- Assist in tracking stock levels and notifying management of supply needs.
- Minimize food waste by following portion control guidelines.
5. Administrative Support- Complete shift reports and assist with cash handling and POS system accuracy.
- Communicate with management about operational needs and staff performance.
- Assist in implementing promotions, menu updates, and store initiatives.
- Proactive in monitoring labour costs, food costs, and limiting waste.
Perks & Benefits:- Competitive salary
- Tips
- Fast-track promotion opportunities for top performers.
- 50% off Staff Meal
- *Benefits pending*