Illuminated Escapes is Canada's first transparent, illuminated and Bluetooth-equipped kayak rental company, offering unique, immersive, and unforgettable experiences at Heart Lake Conservation Park. As we embark on our sixth season, we are currently seeking a Site Manager for our Heart Lake, Brampton site.

As Site Manager, you will be managing the day-to-day operations, ensuring overall efficiency, equipment maintenance, reservation bookings and customer satisfaction.

Tasks & Responsibilities:

• Welcoming guests, validating and/or processing their reservations.
• Processing payments via POS devices.
• Providing exceptional customer service, addressing customer inquiries, concerns, and mitigating online booking challenges.
• Responsible for managing day-to-day booking activities such as rescheduling, cancelling, refunding customer reservations.
• Supervise staff and customer activities on land and in the water, providing support when needed.
• Delegate staff roles and responsibilities with respects to the required daily operations.
• Manage scheduling activities for all site staff.
• Complete administrative duties in a timely manner (eg. attendance, incident/accident reports, equipment inspections, daily inventory updates).
• Understand, adhere to, and enforce Policies & Procedures, Emergency Procedures and Health and Safety Standards for all participants and staff.
• Maintain emergency preparedness and coordinate emergency response in emergency situations.
• Keep up-to-date with weather and water condition updates and communicate these to staff.
• Ensure daily site set-up is adequate for daily operations.
• Ensure equipment such as kayaks and row boats are inspected and adequate for operations.

Qualifications / Knowledge, Skills & Abilities:

• Committed to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity.
• Excellent written and verbal communication skills with the ability to effectively communicate with individuals at all levels internally and externally.
• Demonstrate ability to operate successfully in a time-sensitive and fast-paced environment.
• Ability to prioritize and delegate tasks and communicate effectively.
• Exceptional problem-solving skills and ability to deliver under high pressure situation.
• Some heavy lifting required; must be able to lift up to 40 lbs (19 kg).
• The job duties require manually handling rental equipment which may consist of bending, kneeling and/or standing for extended periods of time.
• Ability to swim and/or are comfortable in water as employees may have to enter water.
• Exposure to weather conditions such as heat, sun, rain, humidity may occur. Please note, work availability is weather permitting as we do not operate in heavy rain and/or windy conditions.

Certifications Preferred (but not required):

• Standard First Aid with CPR-C Certification, which must be dated no more than 2 years from the certification date.
• National Lifeguard (NL) Certificate which must be dated no more than 2 years from the certification date.
• Pleasure Craft Operator Card (or be willing to obtain prior to their first shift).
• Fire Extinguisher Training
• Ministry of Labour (MOL) Supervisor’s Health and Awareness in 5 Steps.
• Employee Customer Service Training for Accessibility for Ontarians with Disabilities Act (AODA).

While previous experience in a managerial role is preferred, we welcome applications from all qualified candidates and are willing to consider candidates with strong leadership qualities and a passion for providing excellent customer service. If you are looking for a challenging and exciting opportunity to work with an innovative and unique company, we encourage you to apply for the Site Manager position at Illuminated Escapes.

This posting is for an existing vacancy. Illuminated Escapes is committed to compliance with the Ontario Human Rights Code. Illuminated Escapes may use automated tools to assist in the screening of applications.

Job Types:

Full-time, Part-time, Fixed term contract, Seasonal

Contract length: 4 months

Pay:

$19.00-$21.00 per hour

Expected hours:

20 – 40 per week

Benefits:

• Casual dress
• On-site parking
• Store discount

Application question(s):

• Are you a Canadian Citizen?
• Are you able to work 10-12 hour shifts?

Education:

• Secondary School (preferred)

Experience:

• Customer service: 3 years (preferred)
• Sales: 3 years (preferred)

Licence/Certification:

• First Aid Certification (preferred)
• NL (National Lifeguard) Certification (preferred)
• Class G Driver's Licence (preferred)
• Pleasure Craft Operator's Card (PCOC) (preferred)

Work Location:

In person