Wellington County consistently ranks as one of the safest communities in Canada and is home to vibrant economies, active and inclusive communities, and beautiful landscapes.

We are committed to building and maintaining a respectful, inclusive and equitable workplace that is representative of the community we proudly serve. The County is looking for individuals who are committed to public service, enjoy collaborating with others and share the County’s values. We value applicants with a diverse range of skills, experiences, and competencies, and are looking forward to welcoming new members to our talented team.

The County offers a generous compensation, benefits and pension package. We also offer ongoing career and development opportunities to our employees, with a commitment to health and well-being.

Posting ID: 2368 - this recruitment is for an existing vacancy.

Department: Social Services

Division: Ontario Works

Position Type: Nine Month Full Time Contract

Work Hours: Monday to Friday, 35 hours per week: regular schedule is 8:30 am - 4:00 pm onsite/in-person; flexibility of hours may be required.

Work Location: 129 Wyndham Street, Guelph; the County of Wellington is an employer that provides service onsite.

Vacancies: 1

Application Deadline: 05/15/2026

BASIC FUNCTION

This position reports to the Social Services Access Manager and is responsible for assisting clients that are contacting a Social Services office. This position provides high quality service to the public and to staff in a number of different ways, including: greeting and assisting the public who visit the office, assisting clients that telephone the office (switchboard and main phone lines), responding to general client inquiries, processing of internal and external mail as well as items being received from clients and providing administrative and clerical support to the office.

PRINCIPAL RESPONSIBILITIES

Under the guidance of the Social Services Access Manager, the Social Services Receptionist position has the following duties and responsibilities:

• Communicating tactfully with clients and the public, both in person and via telephone.
• Providing general information on County programmes and services in response to inquiries.
• Referring clients to community agencies and resources as appropriate.
• Managing office communications including mail, courier, voicemail, fax.
• Providing administrative support to workers including scheduling of appointments, returning phone calls, copying, ordering forms and office supplies.
• Operating switchboard and directing calls to proper extensions.
• Ensuring front office supplies are ordered on time, keeping an inventory of required items.
• Updating the telephone messaging system, public signage and other public communications to ensure clients are aware of changes in service (i.e. holiday closures and changes in business hours).
• Assisting with general administrative duties to support the delivery of Social Services programmes. (third party checks, filing, etc.).
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• High school graduation or equivalent.
• Over three months experience in the human services field with well-developed client service skills.
• Ability to communicate clearly, demonstrate empathy and deliver high quality service to members of the public.
• Excellent organizational skills and the ability to manage multiple tasks in a busy work environment.
• The ability to apply est