Who We AreWelcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
The OpportunityTELUS Digital is seeking a Senior Manager – Systems Engineering (NA) to drive client engagement, account growth, and delivery excellence across enterprise systems. This client-facing, consulting-led role balances technical leadership with strategic account influence, discovery workshops, and managed services oversight.
The Senior Manager will:
- Lead end-to-end delivery across North America while coordinating with global teams in LATAM, EMEA, and APAC.
- Serve as a trusted advisor to executive clients, translating business needs into scalable, reliable technology solutions.
- Mentor and develop delivery managers, architects, and engineers while promoting best practices in systems engineering and managed services.
Contribute to practice evolution, account growth, and the adoption of AI, automation, and modern engineering practices.
Key Outcomes- Successful delivery of enterprise systems engineering and managed services programs.
- Trusted advisor status with assigned clients, enabling account growth.
- Contribution to revenue growth and solution expansion.
- High-performing teams under guidance and mentorship across multiple accounts.
- Measurable client outcomes, including operational efficiency, cost reduction, reliability, and enhanced customer experience.
ResponsibilitiesClient Advisory & Engagement- Lead client discovery sessions, workshops, and solution co-creation in Systems Engineering & Support Services, enabling account growth and solution expansion.
- Build trusted relationships with account stakeholders, influencing roadmap and prioritization.
- Partner with Sales/BD teams to identify opportunities, support proposals, and position TELUS Digital as a strategic partner.
- Translate technical delivery plans into tangible business impact for clients.
Delivery Leadership- Manage delivery of modernization, integration, and managed services initiatives across North America in collaboration with global teams, ensuring quality, SLA adherence, and client satisfaction.
- Track delivery KPIs, milestones, risks, and dependencies to ensure predictable outcomes.
- Ensure consistent application of delivery best practices across projects.
- Identify opportunities to leverage AI, ML, and automation tools to improve delivery efficiency and client outcomes.
Commercial & Practice Enablement- Lead commercial pursuits, solutioning workshops, and account expansion initiatives.
- Provide insights into client opportunities, solution design, and managed services adoption.
- Contribute to practice evolution through feedback, case studie