Customer Services Coordinator & Technical Support
We are seeking a dedicated and technically skilled Customer Service Coordinator to join our support team. This role is vital in providing exceptional IT and technical support to our clients, ensuring smooth operation of their systems and resolving issues efficiently. The ideal candidate will possess strong communication skills, a solid understanding of computer networking, operating systems, and support tools, and be committed to delivering outstanding customer service. This position offers an engaging environment where your technical expertise directly impacts client satisfaction and operational success.
Duties- Serve as the primary point of contact for customer inquiries related to IT support, hardware, software, and network issues.
- Troubleshoot and resolve technical problems involving Windows, macOS, Linux operating systems, and network configurations such as LAN and Firewall settings.
- Utilize support tools including ServiceNow, Jira, BMC Remedy, and ticketing systems to document issues, track progress, and ensure timely resolution.
- Assist users with desktop support tasks including software troubleshooting, hardware diagnostics, and operating system configurations.
- Support network connectivity issues involving VPN access, LAN setup, and firewall configurations.
- Provide guidance on the use of Microsoft Office applications and other productivity tools.
- Collaborate with technical teams to escalate complex issues and ensure prompt resolution.
- Maintain a high level of customer service by communicating clearly with clients regarding issue status and resolution steps.
- Stay updated on new technologies related to IT support, operating systems, and networking to improve service quality.
Qualifications- Proven experience in technical support or help desk roles with a focus on computer hardware, software troubleshooting, and networking.
- Strong knowledge of Windows, macOS, Linux operating systems, and network protocols including LAN and VPN configurations.
- Familiarity with support management tools such as ServiceNow, Jira, BMC Remedy.
- Experience with firewall setup and management is preferred.
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently while managing multiple priorities in a fast-paced environment.
- Knowledge of Microsoft Office Suite (Word, Excel, Outlook) is required.
- Basic understanding of computer networking concepts including LAN setup and troubleshooting.
- Previous experience supporting IT infrastructure in enterprise environments is a plus. This role is integral to maintaining high levels of customer satisfaction through effective technical assistance and professional communication. If you are passionate about IT support and customer service excellence, we encourage you to apply for this rewarding opportunity.
Pay$18.00-$28.00 per hour
Benefits- Casual dress
- Company pension
- Dental care
- Flexible schedule
- On-site parking
- RRSP match
- Tuition reimbursement
- VRSP
Work LocationIn person