Please do not contact the office directly (by phone or email) to apply or inquire about the position; only applications and inquiries through Indeed will be considered.

Please Note:

• Applications without responses to the Customized Pre-screening questions will not be considered.
• Do not use AI to generate your responses.
• Should you have a successful interview, references will be required as part of your application process, and will be requested at the conclusion of your in-person interview.

Sterilization Assistant plus Dental Receptionist/ Administrator needed for Established West Toronto Practice (Bloor St W and Jane St)

We are an established but growing family dental practice in West Toronto (at Bloor St W and Jane St) with 4 chairs (1 dentist, 2.5 hygienists) looking for a friendly, flexible, easy-going, eager-to-learn receptionist ideally with a minimum of 1 years’ experience in reception (but not required), interested in getting into the dental field as a receptionist and sterilization assistant. The position will be split between front desk and back clinical area.

Your responsibilities will be shared between:

• The clinical area: assisting the lead dental assistant with reprocessing dental instruments and dental operatory room turnover as needed
• The reception area: You will be responsible for helping the lead receptionist with front desk duties using our office management software (Oryx) : recare calls, submitting treatment planning, referrals and intake of specialist reports, dental predeterminations, billing and dealing with dental insurance when not needed for clinical duties.

You will be required to cover the reception area when the lead receptionist is off and basic dental assisting duties when the lead dental assistant is off.

The successful candidate will possess:

• High proficiency with their basic customer service skills
• High proficiency and Confidence with a professional level of communication - both written and verbal (direct to patient/ customer and over the phone), at all times (starting with any Indeed communications)
• Ability to reliably and consistently attend required shifts
• strong English communication abilities (both written and verbal)
• fast learner
• attention to detail
• Curiosity to learn
• Eager to learn new skills and pulling to put in the work required to learn and excel at these new skills
• Confident to ask clarification questions while listening to the answer and applying the information learned
• Respectful and mindful of their limits while in training, and able to perform tasks and duties precisely as instructed
• Consistent ability to follow written or verbal multi-step protocols/ checklists with a high degree of accuracy, and to successful completion
• Thrive in a fast-paced environment
• proven interpersonal skill
• the desire to genuinely help our patients

The successful applicant will receive any needed training as part of onboarding, once on payroll (ie. paid and after official start date), including:

• Online modules to introduce you to dental terminology, dental administration and reception basics, and our software program (Oryx),
• limited one-on-one training sessions on office-specific protocols, on-the-job training with one of our team members
• Online module to receive your certification in IPAC and Reprocessing of Medical Devices (if you are not already certified) , as well as on-the-job training with our dental assistant and hygienist

Required hours:

• Monday: 8:45 AM - 5:15 PM = 7.5 billable hours (8.5 H day, with a 1h unpaid lunch)
• Tuesday: 7:45 AM - 4:15 PM = 7.5 billable hours (8.5 H day, with a 1h unpaid lunch)
• Wednesday: 7:15 AM - 3:45 PM = 7.5 billable hours (8.5 H day, with a 1h unpaid lunch)
• Thursday: 7:45 AM - 4:15 PM = 7.