Summary

Empire Life is looking to hire a Underwriting Supervisor, Non-Complex Markets to join our Underwriting team! We are actively seeking candidates to fill a current, open position.

The Underwriting Supervisor, Non-Complex Markets, is an intermediate level role responsible for the direct day-to-day people leadership management and workflow management of the team supporting the Non-Complex case market (e.g., MGA, TPA, small group). This role ensures the consistent application of underwriting philosophy and efficient execution of the non-complex quoting process and other specific processes. The incumbent serves as the SME to solve business unit internal challenges and removes blockers from the team to maintain service excellence. The incumbent reports to the Manager, UW Operations.

The total target compensation (TTC) range, including salary and target bonus, is $60,000 - $93,000. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity.

Responsibilities

A. Direct People Leadership Management (Key Focus)

• Directly supervise, coach, and mentor the Non-Complex Underwriting team (UW A, UW I, UW II - MGA), including performance management, goal setting, and one-on-one development.
• Coach team members; identify employee training and development needs; participate in hiring and employment processes; and manage employee performance.
• Act as the second level for problem escalation, providing operational and functional guidance to recommend solutions or corrective measures.

B. Workflow Management & Operational SME (Key Focus)

• Manage daily workflow and resource allocation to ensure service standards and turnaround times are met for all non-complex underwriting activities (quotes, renewals, and amendments).
• Responsible for specific processes such as the non-complex quoting workflow, ensuring quality and efficiency targets are met and exceeded.
• Serve as the SME to solve business unit internal challenges and remove blockers, providing technical expertise to employees regarding processes.
• Review and analyze performance metrics (caseload, block trends, quality)

C. Operational Support

• Develop and maintain an understanding of the business, including distribution channels, general business lines, and associated impacts and priorities.
• Ensure the team maintains standard operating procedures and service standards.

Education / Knowledge / Skills

• 3+ years Group Insurance work experience, ideally with exposure to financial underwriting concepts.
• Supervisory experience is an asset.
• Strong knowledge of case underwriting (ASO, manual ratings, non-standard plan designs) is highly preferred.
• Working towards Group benefits designations (GBA, CEBS) is an asset.
• Working towards FLMI is an asset.
• Well-developed team building, coaching, and/or mentoring skills.
• Well-developed conflict resolution and negotiation skills.
• Ability to think logically, analyze, and solve problems.
• Knowledge of current administrative practices and systems.
• Completion of a community college diploma with courses in office communications, accounting, database, management science, and leadership.
• Well-developed organizational and mathematical skills.
• Bilingualism (English/French) is an asset.

Working Conditions

• Office environment.
• Ability to maintain effective working relationships and handle confidential information with tact and diplomacy.
• High focus on attention to detail due to the complexity and financial risk exposure of the caseload.
• Normal business hours, but may require occasional extended hours to meet critical service level agreements (SLAs).

Beyond the salary

For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Hybrid work model
• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
• Access to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career advancement.
• Competitive uncapped commission, for sales positions
• A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs
• A cash employee referral program

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