Department: Regional Parks

Employee Group: Exempt

Location: (1) Parks Central Area

(1)Parks West Area

Salary Range/ Wage Rate: Management / Leadership, Level M1 ($113,977.62 - $134,055.72 annually) (2024 wage rates)

Our Regional Parks Department is seeking two Supervisors in Parks Operations who will provide day-to-day leadership and operational expertise to a team of operations staff.

A team builder with a desire to deliver exceptional park services and to support the Regional Parks mandate to protect sensitive and important ecosystems while connecting people to nature. You have strong communication skills that allow you to motivate your team. You have considerable park operations experience that gives you the knowledge and confidence to make independent and well thought out decisions. You know how to work within a team that includes staff, colleagues, and management from different departments and external organizations.

The Supervisor, Parks Operations will report to the Division Manager of their respective Parks area.

• Supervises park operations, maintenance, minor construction and regulatory compliance in assigned parks. Liaises with the Project Engineer and Area or Division Manager on major construction projects.
• Monitors and controls spending to ensure effective and efficient expenditure of allocated funds within approved budget. Contributes to budget preparation and planning. Prepares accurate cost estimates and provides input on estimates for major capital projects. Participates in capital maintenance and replacement program development; identifies and prioritizes projects required to keep parks safe and accessible.
• Works regularly with the Park Interpretation Specialist, Special Events Coordinator, Area Visitor Services Coordinator, Community Development Coordinator, Natural Resource Management Specialist, Area Planner and systems bookings and reservations staff to support implementation of interpretive and stewardship programs, park events, public reservations, filming, public messaging and park development.
• Manages comments and inquiries from the public and consults internal and external resources as required. Ensures inquiries are addressed in a professional, consistent and timely manner.
• Fosters strong working relationships with community groups, First Nations, municipalities, government agencies, and others and works with management to resolve governance, tenure and legal requirements for agreements.
• Establishes and maintains relationships with various community and special interest groups, industry and institutions having an operational impact. Attends meetings and may serve as spokesperson and operations expert for media inquiries as assigned. Reviews and approves special use permits, commercial use permits, special events and filming applications within established guidelines.
• Writes letters, memos, reports, specifications, requests for proposals and committee reports pertaining to the operations and maintenance function.
• Hires, supervises, directs and develops staff, monitoring performance towards division, department, and corporate objectives; ensures staff adhere to corporate workplace conduct and purchasing policies. Leads, coaches, and develops staff recognizing the importance of training and ensuring safe work procedures are integrated in the operations and maintenance of assigned parks. Evaluates staff performance and initiates staff disciplinary action as required.
• Recruits contractors and manages service contracts for park caretakers, gatekeepers, facility operators, and concessions. Works with park staff, Purchasing, Properties and Legal staff to ensure compliance with corporate policies, processes, and to meet revenue commitments. Procures and supervises trade and consultant services; ensures staff and contractors are available to provide services such as repairs, maintenance and emergency response as required.
• Establishes emergency procedures and protocols as per Regional Parks safety, security and emergency management systems and in consultation with local emergency response agencies, and associated Metro Vancouver departments. Ensures staff are trained and resources and equipment are in place for response. Investigates and reports on accidents, incidents, near misses and safety issues. Liaises with emergency services, Provincial and Federal ministries and other agencies as required. Coordinates site response to emergencies and authorizes staff and resources ensuring corporate communication protocols are followed; keeps accurate records and documentation of emergencies. Shares Regional Parks’ duty officer response duties and handles emergency call-outs.
• Responsible for by-law enforcement in accordance with departmental direction. Supports staff in handling difficult and challenging public relations issues. Provides input on liability loss prevention and risk management strategies and implements approved plans.