Salary range: The salary range for this position is CAD $29.88 - $39.22 / hour

Why Fraser Health?:

Come work with us!

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including earning four weeks of vacation in your first year, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Detailed Overview:

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

This position works closely with Surgical Information Systems, Clinicians, and various clinical departments to support Fraser Health in its focus to establish and maintain positive and effective relationships with patients/clients/residents and families.

Based within the surgical portfolio, this role acts as the primary contact for surgical patient questions and concerns and provides timely and effective determination of follow up actions. Works closely with departments and clinicians to ensure client concerns are addressed in a timely and effective manner. Provides patients/clients/residents and families with important information about their surgical journey status; responsible for a system of tracking, analyzing and reporting client feedback activities. Provides administrative and analytical support to the site or the department in the management, resolution and education of patient/client/resident issues.

Provides confidential reviews of surgical patient waitlists for audit purposes by extracting and verifying system data. Liaises and follows up with physician offices to determine reasons for surgical delays; compiles reports to physicians, Surgical Services Management and Operating Room Booking Office staff. Participates in the provision of data and quality-related information for systems used within Surgical Services. This role utilizes confidential and professional standards including regulatory privacy requirements in areas of patient liaison and waitlist and information reporting.

Responsibilities:

Acts as the primary contact for surgical patient questions and concerns brought forth to the Point of Contact intake and provides timely and effective determination of follow up actions in response to patients/clients/residents and/or family.

Fulfills obligations and responsibilities in the context of relevant privacy legislation and regulations and collaborates with internal stakeholders to achieve Ministry of Health and Health Authority mandates.

Supports and participates in process improvement to ensure the effective and efficient administration of the Surgical Patient Liaison role by addressing and resolving day to day issues, evaluating procedures, and making recommendations and implementing the revised improvements.

Provides confidential reviews of surgical patient waitlists for audit purposes by extracting and verifying system data; follows-up with physician offices to determine reasons for surgical delays; compiles reports for physicians, Surgical Services management and OR Booking Office staff. Composes and edits correspondence on matters of a sensitive/confidential nature ensuring appropriate follow up.

Conducts site revi