Title: System Administrator / MDM Support Specialist (L2.5)

Duration: 6-12 months

Location Montreal - Hybrid (3 days WFO)

Pay Range: C$58 INC

Primary Skill Set: MDM, Intune

• 1 Drive shift‐left of advanced MDM tasks and contribute to automation and standardization.
• 2 Act as an escalation buffer between L2 and L3, minimizing dependency on engineering teams.
• 3 Support high‐priority and business‐critical incidents with clear ownership.
• 4 Maintain knowledge articles and SOPs; guide L2 engineers as required
• 5 Stakeholder Management

• Provide advanced support for enterprise MDM platforms (Client Intune / MobileIron / Endpoint Manager).
• Resolve complex issues related to device enrollment, compliance, access, policies, and application deployment.
• Manage end‐to‐end device lifecycle activities across iOS, Android, and Windows devices.
• Perform root cause analysis for recurring MDM issues and implement preventive fixes.
• Excellent verbal and written communication skills

• Working knowledge of Azure AD, device identities, and authentication flows impacting mobile access.
• Strong command over ServiceNow for incident, problem, and change management within SLA boundaries.
• Support VIP and business critical incidents with strong ownership and communication.
• Command/Scripting Development –Powershell Script, Unix commands.