Dr. Oetker is a state-of-the-art Pizza Production Facility in London, Ontario. With our Head Quarters in Germany, and operations in over 40 countries around the world, we are an international company with deep family roots dating back to 1891. Our London facility which employees about 300 associates was built in 2014 and showcases modern, highly automated, high volume production lines where we produce Ristorante, Casa di Mama and Giuseppe pizzas under the Dr. Oetker label.
In our facility, we start with raw materials such as flour and yeast to make a great pizza crust, topping with sauce and ingredients to make a fantastic, finished pizza and then freezing and packaging the pizzas for retail distribution.
The System Administrator will join a tight knit, hands on IT team supporting North American locations with a focus on on-site operations in a food manufacturing environment. You will handle first and second level support, manage tickets and improve local IT operations. This is an onsite role based out of our London Facility, with regular time spent on the production floor supporting end users and systems, working Monday to Friday. However, flexibility is essential to align with production schedules and business needs.
Reporting to the Head on IT Canada and US you will:- Provide day-to-day support and issue resolution; both virtually and on the shop floor
- Coordinate and escalate items with global IT teams
- Assist with projects including device lifecycle, network upgrades, and cloud adoption
- Maintain accurate asset tracking and documentation
- Support and administer core technologies including Microsoft 365, Entra ID (Azure AD), Windows, and endpoint management (Intune)
- Support networking and production (IT/OT) environments
- Contribute to standardization and continuous improvement of support processes
Qualifications:- 5+ years of experience in IT support or infrastructure roles
- Comfortable working on-site full-time in a food manufacturing environment
- Strong troubleshooting skills across multiple technologies
- Able to prioritize workload and follow issues through to resolution
- Focused on reliability, responsiveness, and user support
- Experience with Microsoft 365 and modern workplace technologies
- Exposure to Microsoft Entra ID (Azure AD) and cloud-based identity services
- Strong knowledge of Windows environments (client and server)
- Familiarity with endpoint management (e.g., Intune) and a variety of mobile devices (iOS, Android)
- Understanding of networking, systems administration, and IT/OT security fundamentals
- Team-oriented, with the ability to contribute and share knowledge
- Clear communicator with both technical and non-technical users
- Self-motivated, organized, and adaptable in a dynamic, hands-on environment
- Comfortable supporting both office and production/shop floor users
The expected base salary range for this position is CAD $70,000 to CAD $85,000 depending on several factors such as experience, skills, education, and budget
Dr. Oetker Canada Ltd. also offers several generous employee benefits paid for by the company including health and dental, wellness and family support programs, life and disability insurance, retirement savings plan, paid leave programs, development and enhanced vacation program.
No relocation support available.
To be eligible for this position, you must be legally permitted to work in Canada without any additional sponsorship support from Dr. Oetker Canada Ltd.
We are committed to our communities, our customers, our consumers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We welcome all applicants. Please contact Hum