As a key member of the HR Shared Services team, the Team Lead, HR Support (Bilingual) is responsible for ensuring accurate and timely HR data management in Workday, effective inquiry management, and a high-quality employee and leader experience. Reporting to the Manager, HR Shared Services, this role provides day-to-day leadership, oversight, and subject-matter expertise for the HR Support Team and supports the development of People Corporations shared services model. The Team Lead will manage workflow, coach and support team members, ensure service standards are met, and drive continuous quality improvement. The Team Lead ensures operational excellence, data integrity, and compliance while supporting organizational growth and change.

This role requires a strong client centric approach coupled with exceptional organizational and problem-solving skills to efficiently and effectively manage competing priorities and time sensitive activities.

This role operates in a hybrid work environment (minimum 3 days per week on site) and includes responsibility for 1–4 direct reports. Proficiency in French and English both written and verbal communication is required. Additionally, the incumbent will require a high level of proficiency in MS Office, specifically MS Excel with advanced functions such as vlookups, pivot tables, etc.

The Team Lead, HR Support (Bilingual) will:

Team Leadership & Operational Oversight

• Provide day-to-day leadership, guidance, and workload prioritization while monitoring service levels, turnaround times, and quality standards across HR Support activities.
• Coach, train, and support team members to ensure consistent application of processes and policies, while acting as an escalation point for complex or sensitive inquiries.
• Partner with the Manager, HR Shared Services, on integration activities, process planning, and continuous improvement initiatives.

HCM (Workday) Data Administration & Governance

• Provide hands-on support for Workday HCM data entry and transaction processing while ensuring accuracy and adherence to service-level timelines.
• Oversee and support the HR Support team in responding to inquiries, guiding use of Job Aids and Microvideos, ensuring correct routing of ERP-related questions, and monitoring Workday processes to identify and escalate issues.
• Maintain data quality and compliance by ensuring employee records align with SOPs and retention policies, keeping onboarding processes up to date, and reviewing HR reports to identify improvement opportunities.

HR Inquiry Management

• Oversee the triaging and resolution of inquiries across English and French HR Support inboxes, ensuring efficient, accurate handling and appropriate escalation based on defined protocols.
• Ensure consistent, high-quality communication to employees and leaders, with responses aligned to standard guidelines and applicable provincial employment standards.

HR Administration

• Oversee preparation and quality review of employment agreements, offer letters, amendments, and employee correspondence, while leading HR onboarding and ensuring a seamless new hire experience with accurate documentation tracking and filing.
• Ensures the effective management of employee leaves of absence, maintaining accurate leave tracking, status monitoring, accurate record maintenance, creating and updating supporting process documentation.

Knowledge Management & Continuous Improvement

• Maintain and oversee the HR Shared Services team’s shared files, trackers, and knowledge documents.
• Ensure processes, job aids, and procedures are documented, updated, and accessible.
• Regularly review and update employee and manager