StaffingPedia is hiring a Technical Support & IT Director Assistant for a 6-month fixed-term contract with our client in Calgary, Alberta.

This is a fully onsite role requiring 5 days per week at the client location. The position offers $40.00 to $45.00 per hour and has a very high chance of extension or conversion to a permanent position based on performance, business needs, and client requirements.

This role is expected to be approximately 75% IT operations support and 25% administrative and coordination support to the Director of IT & Cyber Security.

The Technical Support & IT Director Assistant will provide day-to-day technical support, IT operations coordination, and administrative support to the Director of IT & Cyber Security.

The primary focus of this role will be hands-on technical support, user support, workstation setup, basic troubleshooting, IT asset tracking, procurement coordination, vendor follow-up, documentation, and security/access support.

In addition, the candidate will assist the IT Director with scheduling, meeting coordination, reporting, presentations, documentation, action-item tracking, and executive-level administrative support.

The successful candidate must be technically comfortable, highly organized, detail-oriented, and able to communicate professionally with executives, vendors, internal teams, and business stakeholders.

• Provide day-to-day technical support for internal users, including hardware, software, workstation, and basic network-related troubleshooting.
• Assist with workstation setup, equipment configuration, user onboarding support, access requests, and general IT support activities.
• Support technology procurement, including hardware, software, IT services, renewals, and related vendor coordination.
• Maintain IT asset records, track equipment inventory, update system details, and coordinate maintenance activities.
• Assist with software updates, hardware maintenance, patching schedules, and IT operational tasks.
• Help ensure IT equipment, systems, and software are properly maintained, updated, and aligned with internal standards.
• Support employee access management, including user account setup, password resets, access changes, MFA coordination, and access removal.
• Assist with IT security and compliance activities related to access control, data protection, system access, and operational procedures.
• Coordinate with third-party vendors and service providers for support tickets, technical escalations, procurement issues, and service follow-ups.
• Assist in creating and maintaining IT documentation, including system configurations, support guides, troubleshooting steps, process documents, and basic network diagrams.
• Track and update IT operational reports, service records, budgets, project timelines, and support-related documents.

• Provide administrative and coordination support to the Director of IT & Cyber Security.
• Manage calendars, schedule meetings, coordinate travel arrangements, and track follow-up items.
• Assist in preparing presentations, reports, meeting materials, and documentation for IT leadership meetings, board meetings, and executive communications.
• Organize IT department meetings, prepare agendas, record meeting minutes, and track action items.
• Act as a point of contact for internal and external inquiries directed to IT leadership.
• Maintain project documentation, meeting notes, status updates, and action registers.
• Communicate IT updates, priorities, timelines, and operational notices to relevant stakeholders.
• Support confidential communication, documentation, and coordination activities with professionalism and discretion.

Support the IT Director in coordinating IT projects from pl