Work Term: Permanent
Work Language: English
Hours: 30 hours per week
Education: College/CEGEP
Experience: 3 years to less than 5 years
Work setting- Private sector
- Troubleshooting
- Troubleshooting/diagnostic
Tasks- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Manage incidents
- Troubleshoot and isolate faults
- Troubleshoot and resolve technical problems
- Maintain internal record-keeping system
- Issue tickets
- Authenticate historical documents and records
- Install software and hardware and configure operating system software in preparation for testing
Computer and technology knowledge- Information Technology Infrastructure Library (ITIL)
- Shell script
- iOS
- Linux
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Mail server software
- Communication software
- Mac OS
- MS Active Directory
- MS Office
- MS Windows
- Oracle
- SharePoint
- TCP/IP
- Wireless networks
- Networks
- Electronic mail
- Linux OS
Area of specializationTechnical support
Work conditions and physical capabilitiesAttention to detail
Own tools/equipmentPersonal suitability- Excellent oral communication
- Excellent written communication
- Organized
- Ability to multitask
- Time management
Screening questions- Are you authorized to work in Canada?
- Do you have experience working in this field?