Technology Solutions Manager - SaskTel International

Location: Regina or Saskatoon, Sask.

Number of Positions: 1

Salary: $84,421 - $112,560 (depends on experience & qualifications)

Type of Position: Permanent Full Time

Closing Date: 04/30/2025

The Technology Solutions Manager – SI is accountable for a highly skilled multi-functional product support and services team dedicated to delivering exceptional customer service to international customers while providing 24x7x365 support and consulting services for all SI products to communication services providers across the world. This position is accountable to provide professional services through a multi-tier support and services organization that provides services ranging from incident and problem resolution to multi-year customer implementation projects.

• Accountable for a highly productive team who provide 24x7x365 customer support for all SI products and services.
• Accountable for the integration and utilization of ITIL framework to provide multi-tier incident and problem management support services.
• Manages all aspects of customer product implementations including feasibility, analysis, planning, implementation and support.
• Manages a team working in a true consulting capacity and provides consulting and advisory services to clients as a Subject Matter Expert on SI products and services ranging from small one-week engagements to multi-year complex projects.
• Maintains a high level of accountability for the decisions and results achieved through the role of a Subject Matter Expert providing advisory and consulting services to clients.
• Works in a leadership capacity on customer sites leading client staff based on contracted services.
• Develops plans for short-term client engagements while also managing budgets and ensuring profitability.
• Represents SI as a solutions provider through their actions and interactions performing and delivering services both on-site and off-site to clients.
• Works in conjunction with other vendors to identify and resolve complex technical problems for customers.
• Ensure all agreed levels of service quality and service availability are maintained and met.
• Ensure close relationships are maintained between the support and Sales team to keep them informed of technical issues with customers.
• Manage knowledge, process and documentation of products and proprietary information to improve customer service.
• Accountable to foster an environment that identifies and implements opportunities to streamline and improve operations and eliminate non-value activities and processes within the department.

• Computer Science or Engineering degree or an equivalent combination of education and experience in a related field.
• 8+ years of software design, development and support experience.
• Extensive experience in the application of information technology principles, methodologies and techniques.
• Demonstrated analytical, business and technical expertise in supporting IT products and services.
• Ability to succeed in high-pressure situations with short timelines.
• Ability to work in an advisory and consultative capacity and take on leadership responsibilities during client engagements.
• Must display broad conceptual skills and ability to integrate numerous activities while working across multiple departments and/or functional areas.
• Excellent interpersonal skills, along with a proven track record of building and maintaining relationships with internal teams, customers and partners.
• Demonstrated ability to manage change within a diverse and rapidly chan