Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Working with the Process, Reporting and Contracts (PRC) team in the Key Accounts department, you will support the largest energy consumers in the province of Ontario.

As a Business Analyst Co-op, you will have the opportunity to gain valuable work experience that will complement your academic studies. You will work collaboratively with the PRC team in the following areas,

• Large customer contract fulfillment,
• Database management,
• Large customer project tracking and performance reporting,
• Customer initiative development and implementation,
• Process development and continuous improvement,
• Customer communications,
• Invoicing and payment activities.

Responsibilities:

• Aid in the development, analysis and tracking of customer contracts and commitments to meet connection project deliverables.
• Collect and analyze customer data from several databases (MS CRM, SAP, SharePoint etc.) to develop reporting for the purpose of business planning, forecasting, performance reporting, and dashboards.
• Conduct quality assurance monitoring of databases and customer contracts to ensure compliance with applicable codes and regulatory mandates.
• Support Account Executives with managing large customer relationships by providing project monitoring, invoicing and project commitment tracking.
• Prepare written material including web content, training documentation and process mapping.
• Identify issues, problem solve and propose solutions to support continuous improvement of process, contract, and data management activities.

Professional Development:

• Opportunity to learn and apply skills in a professional work environment.
• Develop analytical, communication, problem solving, and time management skills.
• Experience working in a cross-functional team, engaging with different lines of business such as Project Management, Finance, Asset Management and Law.
• Enhance your knowledge of large customer relationship management, commercial contract fulfillment and customer satisfaction performance measures.
• Insight into the electricity industry within Ontario.
• Exposure to a variety of applications including Microsoft CRM, SharePoint, Power BI, and SAP.

Job Requirements:

• Discipline: Communications, Business Administration or equivalent.
• Academic Level: Second Year or higher completed.
• Must have strong written and verbal communication skills.
• Must have strong organizational skills.
• Must be proficient with Microsoft Word, PowerPoint, Outlook and Excel. Experience with VBA is considered an asset.
• Ability to work well in a team environment, especially within cross-functional teams.
• Ability to multitask and prioritize work.
• Self-motivated and proactive to complete tasks as required.
• Strong analytical and problem-solving skills.
• Strong willingness to learn and attention to detail.

Hydro One requires that all students applying for student op