Reporting to the Poultry Key Account Manager, the VSE Specialists/Technicians are responsible for:

• Performing/monitoring Hatchery service activities in a Business Unit, and giving support to Hatchery/Field employees, to ensure services are performed correctly and Customer needs met.
• Service Ceva equipment in Customer locations, focusing on Hatchery/Egg injection equipment. If needed- coordinate installing/promoting new equipment.
• Organizing Ceva activities (i.e., service implementation, performance monitoring and post- commissioning activities etc.) and VSE scope incl. Ecat iD Customer valuations, installation and routine services with the Expert Campus teams.

Responsibilities:

• Ensure value-added monitoring of Ceva products by conducting audits in the hatchery (via the C.H.I.C.K. Program application) and analyzing the results using appropriate digital tools.
• Share collected information with the Customer and store it internally within Ceva for later projects.
• Perform product audits for Customers.
• Validate the proper functioning of standard and/or specialized Ecat iD equipment.
• Troubleshoot, repair, equipment malfunctions.
• Perform, and track, scheduled preventative maintenance on equipment.
• Maintain positive professional relationships with Customers via regular visits, events and/or calls.
• Maintain strong professional relationships with Desvac.
• Collaborate with all the local teams, in order to ensure the successful execution of the Business Plan.
• Highlight critical information observed during Customer visits.
• Participate in bi-monthly meetings with Corporate to review the current European situation and update all Customer Business Plans regularly during monthly meetings with the VSE teams and local team Managers.
• Communicate with the Customer on a weekly/monthly basis, in order to monitor results and conduct more detailed Business Review meetings on a yearly basis.
• Create automatic reports, uploaded to Cforce for each audit, via the Services Application.
• Manage the stock of spare parts and Desvac equipment in Costumers’ and Ceva’s local warehouses.
• Attend Corporate-led training and attend congresses, seminars and events related to his/her professional areas of expertise.
• Engage in self-training for new technical updates, in order to maintain high levels of up-to-date expertise.
• Collaborate on the creation of technical articles.
• Deliver issues diagnoses, and Expert support, on demand.
• Conduct Customer visits and provide professional consultation (advice and problem solving) on Vaccination (C.H.I.C.K. Program) and Hatchery processes, Desvac and/or Ecat iD equipment.
• Provide technical and scientific advice to Customers.
• Develop training on technical activities, with the aim of sharing required/ requested knowledge and expertise with Customers.
• Train local teams in offering effective guidance and advice to Customers
• May manage a junior position

Competencies:

• Drive Ambition & Accountabilities
• Influence Others
• Collaborate with Empathy
• Engage & Develop
• Shape Solutions out of Complexity
• Client Focus

Qualifications:

• Post secondary education in a related field
• Bilingual in French and English: expert level in French; intermediate level in English
• Customer oriented and has pride in providing value added service
• Understanding of data analytics and a passion for helping customers optimize their equipment and productivity
• Good mechanical understanding and capable of troubleshooting and fixing mechanical equipment breakdowns
• Organized and can prepare and execute preventative maintenance plans
• Team player and enjoys collaborating with others
• Experience within a Hatchery or chicken farm

Disclosures:

This requisition is for a current opening

Targeted compensation range is between $69-103k annually but may vary dependent upon education, skills and experience

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Qualifications:

• Post secondary education in a related field
• Bilingual in French and English: expert level in French; intermediate level in English
• Customer oriented and has pride in providing value added service
• Understanding of data analytics and a passion for helping customers optimize their equipment and productivity
• Good mechanical understanding and capable of troubleshooting and fixing mechanical equipment breakdowns
• Organized and can prepare and execute preventative maintenance plans
• Team player and enjoys collaborating with others
• Experience within a Hatchery or chicken farm