Work Management Technology Optimization Advisor (6-12 Month Term)

Winnipeg, MB
Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! We are a leader among energy companies in North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that champions safety, supports innovation, and delivers on our commitment to customer service - while actively fostering a diverse, equitable, and inclusive workplace reflective of the communities we serve.

Great Benefits

• Competitive salary and comprehensive benefits package.
• Defined-benefit pension plan for long-term financial security.
• Nine-day work cycle, typically resulting in every other Monday off to support a balanced approach to work, family life and community.

Position Overview:

Under the general direction of the Work Management Technology Optimization Team Lead, leading technical support, maintenance, and improvement to Work Management technology to optimize system performance and utilization. The position will act as a business representative on projects delivering technical upgrades, new functionality and/or technology to ensure that operational requirements are clearly defined and that all technical solutions meet business and stakeholder needs. This position will bridge the technical needs of the business with D&T experts and key stakeholders within Operations, Asset Management, Finance, HR, Supply Chain, Project Management and Customer Service. This is a term position with an approximate duration of 6 to 12 months.

Responsibilities:

• Lead the maintenance & improvement of work management technologies to optimize system performance and utilization, including technical upgrades and introducing new functionality and/or technology.
• Act as a business representative on inter-disciplinary project teams or initiatives.
• Ensure compliance with IT design principles, standardized work management processes & standards and asset information standards while promoting alignment to corporate goals and strategic initiatives.
• Coordinate and monitor the evaluation, prioritization and management of enhancements or the creation of new work management technologies. Facilitate client working groups as required.
• Provide consultative advice and expertise to client groups at all levels of the corporation, with respect to complex business system requirements while coordinating between business stakeholders, providing quality assurance and adherence to work management principles and asset information standards.
• Implement cross-functional work management technology, processes and other standards associated with the work management framework and Asset Information Strategy in collaboration with subject matter experts and stakeholders.
• Monitor performance against service level agreements and associated metrics for numerous Work Management technologies and their integrations and take appropriate actions to ensure that performance expectations are being met with a focus on excellent customer service.
• Collaborate with the Work Management Department, stakeholders, and internal IT specialists to ensure Work Management user's needs, concerns, and improvement opportunities are considered and/or addressed by coordinating requirements for work management technology and inputs into Digital and Technology.
• Lead cross-functional teams resolving complex technical issues related to problem re