RouteThis is on a mission to revolutionize technical support. We build AI-powered solutions that help Internet Service Providers and Smart Home companies solve connectivity and WiFi problems before the subscriber ever needs to call.
Our customers already benefit from our SaaS solutions today and we aim to magnify that value by building autonomous agents into our solutions. As we continue to advance our AI solutions, we’re looking for an AI Software Developer who thrives at the intersection of generative AI and practical engineering.
What You’ll Do- Build and ship applied AI features that solve real-world WiFi and connectivity support problems for millions of users.
- Design, implement, and iterate on LLM-powered workflows, including prompt design, retrieval (RAG), tool use, and multi-step reasoning with a focus on reliability and customer impact.
- Own end-to-end delivery of AI features, from prototype to production, including integration with backend services and APIs.
- Evaluate model outputs for correctness, safety, hallucination, contextual grounding, latency, and cost; use those insights to improve system performance.
- Collaborate closely with Product, CX, and Engineering to translate ambiguous support challenges into scalable AI-driven solutions.
- Contribute to shared AI tooling, testing frameworks, and evaluation processes that improve how the team builds and measures AI systems.
- Prototype quickly to explore new approaches and harden successful experiments into production-ready systems.
- Participate actively in design reviews and technical discussions, contributing thoughtful perspectives while continuing to grow your expertise.
What You Bring- Practical experience working with LLMs including prompt engineering, structured outputs, or tool use.
- Working knowledge of solution evaluation concepts such as grounding, hallucination detection, safety considerations, latency optimization, and cost-performance tradeoffs.
- Experience iterating quickly in startup or product-focused environments where ownership and velocity matter.
- Strong problem-solving ability; able to move from ambiguous problem statements to practical, testable AI solutions.
- Clear communication skills and a collaborative mindset; able to partner across disciplines and incorporate feedback effectively.
- Experience integrating AI systems into real products, including backend services, APIs, data pipelines, or customer-facing workflows is beneficial.
- Comfort working in modern AI development environments, and familiarity with cloud platforms such as AWS is beneficial.
- Previous experience in software testing or product design may be beneficial
Not the Right Fit If…- You’re primarily interested in training foundational models or conducting academic AI research rather than applying models to real customer problems.
- You’re focused exclusively on infrastructure, ML Ops, or backend systems without interest in the product and user-facing impact of AI.
- You thrive in highly structured enterprise environments with long planning cycles rather than fast-moving, iterative product teams.
Package Overview- The expected total compensation for this role is $120,000 - $150,000 CAD
- Benefits through Manulife - Medical, Dental
- Employee Assistance Program
- Equity- Stock Options
- 3 weeks vacation plus an additional 10 days around statutory holidays to make long weekends longer!
- Onsite gym conveniently located downtown Kitchener
- Weekly lunches
Our StackWe use AWS (EKS, Lambda, Dynamo, RDS), OpenAI, Elevenlabs, Snowflake, Node.js, Python, React, Android, and iOS. You don’t need to know it all—but you should be comfortable picking up new tools fast.
About RouteThisRouteThis is a SaaS company headquartered in Kitchener-Waterloo, transforming how ISPs and smart home brands handle support. Our AI-powered platform turns reactive support into proactive resolutions—making WiFi issues faster to solve and easier to prevent.
We’re a team that values ownership, velocity, and customer obsession. We offer flexible work arrangements across Canada, competitive compensation, stock options, and a supportive environment for high-impact builders.
Sound like you? Apply now and help us shape the future of AI-first support.