AI WEBSITE SPECIALIST LEAD

Salary: $65,000-$85,000

Location: Thornhill, ON *Hybrid

About Us

At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision, supporting millions of clients around the world in their wellness journeys. With a deep commitment to putting our customers first, we foster a culture that values high performance, adaptability, and accountability. If you are a skilled professional who thrives in a fast-paced, customer-focused environment and are passionate about making a meaningful impact on the health and wellness industry, we would love to connect with you.

At WellnessLiving, our team is driven by four core values that shape everything we do. If you share these values and meet the qualifications outlined for this role, we encourage you to apply - we’d love to learn more about you!

• Customer First – We approach every challenge with a customer-focused lens, driven by an obsession with our customers’ happiness and success.
• Excellence – We approach every task, whether big or small, with a steadfast commitment to exceptional execution and the pursuit of greatness.
• Accountability – We take full ownership of our decisions, actions, and outcomes – both successes and failures.
• Adaptability – We recognize that sustained success demands that we be malleable and purposefully evolve, acknowledging that the world is dynamic and constantly changing.

About You

WellnessLiving is looking for an AI Website Specialist to join our Presence Websites team, a group dedicated to turning customer vision into functional, well-built websites. This is a hands-on role with a leadership component — you will carry your own portfolio of customer accounts while also leading, supervising, and training other Specialists on the team. You are expected to master the build process yourself before leading others through it, serving as the standard-bearer for quality and customer communication across the team.

Responsibilities

Website Building and Delivery

• Manage a portfolio of customer accounts and build websites from brief to launch using our AI-assisted vibe coding infrastructure and emerging technologies
• Participate in customer intake conversations, asking the right questions to surface what a successful implementation should look like before a build begins
• Translate customer vision and requirements into well-structured, functional websites by working closely with customers throughout the process
• Iterate on builds based on customer feedback, balancing responsiveness with scope discipline
• Keep your account queue organized and up to date so nothing slips and deadlines are met consistently

Customer Communication

• Own end-to-end communication with customers throughout the build, from intake through to launch sign-off, keeping them informed and confident at every stage
• Lead structured touchpoints at key milestones — intake, mid-build review, and pre-launch walkthrough — so customers always know where their project stands and what comes next
• Send timely, professional updates using consistent messaging that reflects our commitments, manages expectations clearly, and proactively addresses questions before they become blockers
• Handle scope changes and evolving requirements directly with customers, clearly communicating trade-offs and timelines so nothing surfaces at the wrong moment
• Escalate complex issues or at-risk accounts to leadership early, with clear context and a recommended path forward rather than waiting for problems to compound

Team Leadership and Supervision

• Lead by example: demonstrate the full build and customer communication process at a high level so team members have a clear model to follow
• Supervise and mentor other Specialists on the team, ensuring they are performing the customer-facing and build functions to the expected standard
• Onboard and train new team members on our AI-assisted workflow, communication standards, and delivery process
• Hold the team accountable to quality and consistency, identifying gaps in individual performance and coaching proactively

Team Standards & Process Improvement

• Establish and document communication standards for the team, including message templates, update cadences, and tone guidelines, so every customer receives a consistently excellent experience regardless of who is handling their account
• Define and champion follow-up protocols: when to reach out, what to say at each project stage, and how to re-engage customers who go quiet, turning these into repeatable, team-wide habits
• Build and maintain usability and QA checklists that the team applies consistently before every handoff and launch, raising the baseline quality