Job Summary

Special Event Sales is an established, rapidly growing company that sells event equipment to a wide variety of customers including government, event companies, schools, venues, etc. We opened a warehouse location in Ontario a few years ago which has accelerated the growth of our company; there has never been a better time to get on board!

We are seeking a self-motivated and polished Assistant Manager of Operations with work experience to join our team. The ideal candidate will play a key role in supporting staff and store operations, and ensure excellent customer service. This position offers an opportunity to develop leadership skills and advance within a wholesale environment. The Assistant Manager will be responsible for assisting the General Manager, maintaining operational standards, and supporting sales staff to promote a positive customer experience.

While prior experience in warehouse or retail is an asset, this position is open to motivated candidates from a wide range of industries who are looking to advance their careers and have a desire to be a part of the growth and development of a rapidly growing family business.

Responsibilities

• Support the General Manager in daily operations, including maintaining strong customer relationships
• Support and assist sales and administrative staff to deliver exceptional customer service
• Assist with employee orientation, training, and development to foster a skilled and engaged workforce
• Handle customer inquiries, resolve complaints, and ensure high levels of customer satisfaction
• Manage warehouse inventory control, stock replenishment, and merchandising
• Assist with warehouse packing, unloading, and organization
• Maintain organizational efficiency through effective time management and communication skills
• Support marketing initiatives to increase store visibility and sales performance

Skills

• Proven supervisory experience and responsibilities
• Strong leadership skills with the ability to motivate and lead by example
• Excellent communication skills, including phone etiquette, writing, and interpersonal abilities
• Familiarity in retail math, POS systems, cash handling, and inventory management software
• Organizational skills with attention to detail in inventory control and warehouse operations
• Ability to handle multiple priorities efficiently while maintaining professionalism under pressure
• Willingness to help in all areas of operations
• Technical, mechanical, or construction experience is an asset
• Class D driver's license, or above, is an asset

This position does not require direct retail or warehouse experience, but experience in leadership and customer service is an asset.

This Assistant Manager role is integral to our success in delivering outstanding service while maintaining operational excellence. We seek motivated individuals who are committed to growth and excellence within a fast-paced retail setting.

Job Types

Full-time, Permanent

Pay

From $35.00 per hour

Benefits

• Dental care
• On-site parking
• Vision care

Application question(s)

• Do you have 5+ years of fulltime work experience?

Language

• Fluent English (required)

Licence/Certification

• Driving Licence (required)

Work Location

In person