Posting Start Date: 10/24/25

Job Type: Permanent
Work Model: Hybrid
Reference code: 127850
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Halifax, NS; Ottawa, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

--

What will your typical day look like?

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work you'll do

As the Assistant Service Manager, you will play a critical role in establishing and maintaining standards across various areas, including support, end user experience, Linux, asset management, and print services. You will work with our internal stakeholders, organize and chair community of practice calls and gather inputs for new and existing standards. You will facilitate steering committee calls and ensure that our shared services adhere to all compliance requirements. This role is vital for driving excellence and consistency in our technology operations.

Key Responsibilities:

Standards Creation and Management:

• Develop, implement, and maintain standards for support, end user experience, Linux, asset management, and print services.
• Collaborate with relevant stakeholders to ensure standards meet business needs and industry best practices.
• Regularly review and update standards to align with evolving technologies and organizational requirements.

Stakeholder management:

• Organize and chair community of practise calls/steering committees to oversee the development and implementation of technology standards.
• Facilitate discussions, decision-making processes, and action plans within the committees.
• Ensure clear communication and alignment of objectives across all committee members.

Compliance and Governance:

• Ensure all shared services comply with internal policies, industry regulations, and legal requirements.
• Conduct regular audits and assessments to identify compliance gaps and implement corrective actions.
• Develop and maintain documentation related to compliance processes and standards adherence.

Continuous Improvement:

Identify opportunities for service improvement through data analysis, stakeholder feedback, and technology advancements.

Innovation and Best Practices:

Stay abreast of industry trends and innovations, integrating relevant practices into our service delivery framework.

About The Team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough About Us, Let’s Talk About You

Required:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• A minimum of 2 years of experience in IT management, standards creation, or compliance roles.
• Proven experience in organizing and leading steering committees or similar governance bodies.
• Proven experience in service management, preferably within a global or professional services environment.
• Strong knowledge of compliance requirements and industry regulations relevant to technology services.
• Excellent communication, organizational, and leadership skills.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Strong analytical and problem-solving capabilities.
• Relevant certifications (e.g., ITIL, COBIT, ISO/IEC 20000) are a plus.

Total Rewards

The salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on r