Who are we?

For more than four decades Rafih Auto Group has been a leading automotive group in both Canada and the USA. Representing 23 brands throughout 20 locations. Our number one priority is to provide our valued customers with industry-leading services and world-class experiences.

What are we looking for?

At Rafih Auto Group we believe that our people are our biggest asset and our greatest strength. We understand the industry and the world is changing every day, and that is why we are always proactive and prepared to meet challenges with determination, collaboration, innovation, and enthusiasm. We are seeking passionate, dynamic, and driven individuals who share in our strong commitment to excellence and success to join our incredible and industry leading Canadian team.

At Jaguar Land Rover London we are seeking individuals interested in the role of Financial Services Manager. The Financial Services Manager, under the direction of the GM and Director of Finance, will primarily be responsible and accountable for protecting the dealer, obtaining financing for the dealerships new and used vehicle customers and creating additional income for the dealership via the sale of protective options.

Job Qualifications:

• Proven experience as a Financial Services Manager in the automotive industry.
• In-depth knowledge of finance and insurance products, regulations, and compliance requirements.
• Strong communication and interpersonal skills.
• Exceptional negotiation and problem-solving abilities.
• Detail-oriented with excellent organizational skills.
• Ability to thrive in a fast-paced and dynamic work environment.

Job Requirements:

Finance and Insurance Operations:

• Oversee and manage all aspects of the finance and insurance department.
• Work closely with sales and management teams to structure deals that meet customers' needs and dealership profitability goals.

Compliance and Regulation:

• Ensure compliance with all provincial regulations governing automotive finance and insurance.
• Stay informed about industry trends, legal updates, and best practices to maintain a high level of compliance.

Customer Service:

• Provide exceptional customer service throughout the financing process.
• Effectively communicate financial terms, options, and warranties to customers in a clear and transparent manner.

Team Collaboration:

• Collaborate with sales, service, and administrative teams to streamline processes and enhance overall dealership operations.
• Conduct regular training sessions for sales and finance staff to keep them informed about the latest finance products and processes.

Financial Analysis:

• Analyze credit reports and financial information to determine customers' creditworthiness and financing options.
• Maximize profitability through effective negotiation and presentation of finance and insurance products.

Why choose Rafih?

• Competitive compensation and bonus plans
• Competitive Employee Benefits program
• Comprehensive training to set you up for success in your role
• A leadership team which strongly believe in providing personal and professional growth opportunities, mentorship, ongoing training, and continuous support
• Advancement opportunities
• A company culture focused on inclusivity, diversity, employee wellness, and community engagement
• Employee engagement and recognition events

If you are a results-driven Financial Services Manager with a passion for the automotive industry and a commitment to delivering exceptional customer service, we invite you to apply. Join the Whiteoak Ford Lincoln team and be a part of our success story!

Rafih Auto Group is an equal opportunity employer. We have accommodation processes and policies in place and will provide accommodation for applicants and employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resources department so that arrangements may be made throughout the selection process and prior to the beginning of employment.

We appreciate your interest in joining our incredible team at Rafih Auto Group, however only applicants that are contacted for an interview, will be considered at this time.

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount

Ability to commute/relocate:

• London, ON N6L 1J9: reliably commute or plan to relocate before starting work (required)

Education:

• DCS / DEC (preferred)

Experience:

• automotive finance: 1 year (required)

Licence/Certification:

• Class G Licence (preferred)
• OMVIC (required)