YOUR DAILY MISSION:

Create and deliver a kick ass Café experience for all our guests, by making incredible coffee creations and human bean connections.

WHO ARE WE?

We’ve been making kick-ass coffee for over 25 years.

We’re Canada’s #1 selling Whole Bean coffee. All our coffee is Organic and Fairtrade, roasted right in the Canadian Rocky Mountains smack dab in the middle of nowhere.

And it’s not just our coffee that’s good. We’ve been recognized as one of the Best Workplaces in Canada by Great Place to Work since 2015. We work hard and have fun. That’s how we roll.

In 2023, we opened the doors to our reimagined, signature café. It’s as close to fresh-roasted coffee as it can get. This is where mountain culture meets elevated experience. Where human beans and coffee beans are connected. Where everyone who comes through the doors leaves slightly more caffeinated and a whole lot more loved.

WHO ARE YOU?

You love coffee. You love people. And you know that great service is just as important as a great cuppa. Whether you're pulling espresso shots or helping someone discover their new favourite blend, you bring care and presence into every conversation. You’re all about creating a welcoming space where everyone feels seen, heard, and well-caffeinated. Things move quickly around here, and you know how to match the pace. You enjoy connecting with others, take pride in the little details, and above all else, know how to have a little fun along the way.

WHAT WILL YOU DO?

Create an exceptional experience for all our Café guests, while working with people who love what they do. Your day-to-day will involve crafting quality beverages, running the register, restocking merch, and clearing tables. This is our signature café – there’s no other like it. It only makes sense that our customer service is at the same level of legendary, which is why you’ll be providing a kick-ass experience to everyone who walks through our doors. In a nutshell, yeah, you’ll be making delicious coffee… but you’ll also be creating a one-of-a-kind experience that warms hearts and blows minds.

RESPONSIBILITIES

• Offer outstanding customer service with a strong focus on prioritizing the guest experience through connection, hospitality, and great coffee.
• Prepare and serve high-quality coffee and espresso beverages to café standards, ensuring consistency, quality, and speed.
• Run food and drinks to tables when needed, ensuring orders are delivered accurately and efficiently.
• Support smooth café operations by clearing tables, stocking the food display, and assisting customers as needed.
• Maintain cleanliness and organization throughout the café, including washing dishes, keeping tools and ingredients clean and organized, and managing garbage and recycling.
• Restock fridges, syrups, merchandise, the condiment bar, grab-and-go fridge, and other supplies as needed.
• Anticipate café and guest needs by staying aware of your surroundings and responding to customer requests or questions.
• Participate in ongoing training and taste testing to build product knowledge and continuously develop barista skills.
• Keep all workspaces clean and organized, including both indoor café areas and the patio, and communicate proactively when supplies are running low.
• Follow Kicking Horse Coffee’s operational procedures for food handling, cash handling, beverage preparation, and safety.

QUALIFICATIONS

MUST HAVES:

• Previous food and beverage experience (café, restaurant, or similar environment)
• Love for coffee. If you aren’t keen to make a mean cup of joe or learn about all things coffee, this may not be for you.
• Love for people. You create real connections with people.
• Strong communication and customer service skills, with the ability to keep pace in a quick-moving, team-focused environment.
• Must be legally entitled to work in Canada.

ASSETS:

• Food Safe Level 1 or 2 certification. (asset)
• Coffee education, including latte art, brewing methods, espresso calibrations, and knowledge of flavour profiles. (asset)
• Point of sale systems and cash handling experience. (asset)

HOURS & SCHEUDLING

This is an on-site position located in Invermere, BC. The Café operates seven days a week in the summer and five days a week outside of the summer months. Scheduling requirements include weekends and statutory holidays. We have seasonal or permanent positions available, offering casual, part-time, or full-time hours.

WHAT WE VALUE. AND WHAT WE LOOK FOR.

Do What’s Right. It’s not always neat and tidy. It means taking care of people, the planet and the business. No posturing, no greenwashing, just grown-up conversations and real accountability.

Think it through and keep it real. Whether you’re on the line, in prep, or managing a rush, you think ahead, communicate honestly, and make decisions that support service, quality, and the team. cari