About the Role:Are you a passionate cyclist with strong mechanical skills and a friendly, customer-focused mindset? Do you prefer tools over a desk, and enjoy being out in the community rather than stuck inside?
Velofix is seeking a Rider Support Technician to join our team. This role is much more than a traditional bike mechanic—it's about representing our brand, providing exceptional service, and encouraging people to ride more.
As a mobile technician, you’ll be on the road with our state-of-the-art Mobile Bike Shop, visiting customers at their homes, workplaces, and events. You’ll perform bike servicing and repairs, fittings, deliveries, and promote Velofix at local happenings—all while ensuring a premium customer experience.
Key Responsibilities:- Operate and maintain your Mobile Bike Shop van
- Perform bike repairs, tune-ups, and fittings
- Engage directly with customers in the field, delivering outstanding service
- Make equipment or part deliveries as needed
- Support and represent Velofix at local events
- Communicate clearly and professionally with customers and internal teams
- Manage daily schedules and service logs
What We Offer:- Top 10% Industry Pay: We benchmark compensation to ensure you’re among the best-paid in the market
- 100% of Gratuities: Any customer tips are yours to keep
- Employee Discounts: Enjoy special pricing on top brands and products
- Tools & Uniforms Provided: We set you up with everything you need to succeed
- Flexible Scheduling: Part-time and full-time shifts with weekend availability
- Supportive Team Environment: Our internal support team is always ready to help you troubleshoot or handle logistics
What You Bring:- Strong mechanical knowledge of bicycles and cycling equipment
- A passion for cycling and a genuine desire to talk with people about it
- Self-motivated and dependable, with a strong sense of ownership and accountability
- A positive, professional, and team-first attitude
- Excellent communication and problem-solving skills
- Willingness to work occasional evenings or weekends (with advance notice)
- Prior experience as a bicycle mechanic or technician is a must
Ready to roll with us?If you're looking for a role where you can make an impact, work independently, and grow within a purpose-driven brand—Velofix might be the perfect fit.
Job Type:Part-time
Pay:$19.00-$24.00 per hour
Benefits:- Flexible schedule
- Paid time off
Experience:- Bike Mechanic: 2 years (required)
Licence/Certification:- Driver's License (required)
Work Location:In person