About the Role:

Are you a passionate cyclist with strong mechanical skills and a friendly, customer-focused mindset? Do you prefer tools over a desk, and enjoy being out in the community rather than stuck inside?

Velofix is seeking a Rider Support Technician to join our team. This role is much more than a traditional bike mechanic—it's about representing our brand, providing exceptional service, and encouraging people to ride more.

As a mobile technician, you’ll be on the road with our state-of-the-art Mobile Bike Shop, visiting customers at their homes, workplaces, and events. You’ll perform bike servicing and repairs, fittings, deliveries, and promote Velofix at local happenings—all while ensuring a premium customer experience.

Key Responsibilities:

• Operate and maintain your Mobile Bike Shop van
• Perform bike repairs, tune-ups, and fittings
• Engage directly with customers in the field, delivering outstanding service
• Make equipment or part deliveries as needed
• Support and represent Velofix at local events
• Communicate clearly and professionally with customers and internal teams
• Manage daily schedules and service logs

What We Offer:

• Top 10% Industry Pay: We benchmark compensation to ensure you’re among the best-paid in the market
• 100% of Gratuities: Any customer tips are yours to keep
• Employee Discounts: Enjoy special pricing on top brands and products
• Tools & Uniforms Provided: We set you up with everything you need to succeed
• Flexible Scheduling: Part-time and full-time shifts with weekend availability
• Supportive Team Environment: Our internal support team is always ready to help you troubleshoot or handle logistics

What You Bring:

• Strong mechanical knowledge of bicycles and cycling equipment
• A passion for cycling and a genuine desire to talk with people about it
• Self-motivated and dependable, with a strong sense of ownership and accountability
• A positive, professional, and team-first attitude
• Excellent communication and problem-solving skills
• Willingness to work occasional evenings or weekends (with advance notice)
• Prior experience as a bicycle mechanic or technician is a must

Ready to roll with us?

If you're looking for a role where you can make an impact, work independently, and grow within a purpose-driven brand—Velofix might be the perfect fit.

Job Type:

Part-time

Pay:

$19.00-$24.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Experience:

• Bike Mechanic: 2 years (required)

Licence/Certification:

• Driver's License (required)

Work Location:

In person