We are seeking a bilingual Infrastructure Analyst to join our IT team at IPH Limited in Montréal.

You will manage, support, and optimize IT infrastructure across networks, servers, virtualization, desktops, phone systems, and Microsoft 365, ensuring performance, security, and reliability. Working closely with IT teams and business stakeholders, you’ll support both day-to-day operations and projects.

We are looking for a proactive, detail-oriented professional who thrives in a collaborative environment and is passionate about keeping technology running smoothly.

• Provision, manage, and support IT infrastructure, including servers, networks, devices, virtualization, databases, backup systems, email, and phone systems
• Administer Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Teams, Intune, Entra ID)
• Manage high-availability, backup, and recovery policies
• Monitor infrastructure performance, capacity, and availability
• Resolve IT incidents and support requests related to infrastructure
• Deliver excellent customer service and maintain knowledge base documentation
• Maintain inventory of IT infrastructure and ensure patching/upgrades are applied
• Collaborate with internal teams and external providers as needed
• Provide coaching/training on IT infrastructure to other IT teams
• Support deployments, maintenance, or emergency fixes outside regular business hours as required
• Follow cybersecurity policies and best practices to protect IT systems

• Diploma or Bachelor’s degree in Information Technology (or equivalent experience)
• Experience with Windows Server, Microsoft 365, Azure, virtualization, and networking
• Experience with Veeam, Microsoft Defender, Mimecast, Meraki, Fortinet, VMware is an asset
• Previous IT support experience is an advantage

• Ability to work independently and collaboratively as part of a team
• Quick learner with adaptability to new technologies and processes
• Strong customer service orientation
• Excellent analytical and troubleshooting skills
• High attention to detail with strong time management and organization
• Excellent written and verbal communication skills in English and French

IPH Limited is the holding company for intellectual property (“IP”) and associated companies offering a wide range of IP services and products. IPH companies employ a highly skilled multidisciplinary team of approximately 1600 people in Australia, New Zealand, Canada, Singapore, Malaysia, China, Indonesia, Thailand, Philippines and Hong Kong. IPH companies service a diverse client base of Fortune Global 500 companies, multinationals, public sector research organisations, SMEs and professional services firms worldwide.

We are passionate about what we do and what we can achieve. The IPH Group is committed to promoting and maintaining a workplace culture of shared respect across companies to enable us all to feel valued and be the best we can be.

We welcome applications from all qualified individuals. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.

Nous recherchons un Analyste d’infrastructure bilingue pour rejoindre notre équipe TI chez IPH Limited à Montréal.

Vous serez responsable de gérer, soutenir et optimiser l’infrastructure informatique, incluant les réseaux, serveurs, virtualisation, postes de travail, systèmes téléphoniques et Microsoft 365, afin d’assurer la performance, la sécurité et la fiabilité. En collaboration avec les équipes TI et les parties prenantes de l’entreprise, vous soutiendrez à la fois les opérations quotidiennes et les projets.

Nous recherchons un professionnel proactif, minutieux et à l’aise dans un environnement collaboratif, passionné par la fiabilité des systèmes et le bon fonctionnement des technologies.

• Provisionner, gérer et soutenir l’infrastructure TI, incluant les serveurs, réseaux, appareils, virtualisation, bases de données, systèmes de sauvegarde, courriel et téléphonie
• Administrer les services Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams, Intune, Entra ID)
• Gérer les politiques de haute disponibilité, de sauvegarde et de récupération
• Surveiller la performance, la capacité et la disponibilité de l’infrastructure
• Résoudre les incidents TI et répondre aux demandes de soutien liées à l’infrastructure
• Offrir un excellent service à la clientèle et maintenir la documentation de la base de connaissances
• Maintenir l’inventaire de l’infrastructure TI et s’assurer que les correctifs et mises à niveau sont appliqués
• Collaborer avec les équipes internes et les fournisseurs externes au besoin
• Fournir du coaching et de la formation sur l’infrastructure TI aux autres équipes TI
• Soutenir les déploiemen