Reporting to the Lethbridge Branch Manager, this position is responsible for managing a portfolio of clients and all aspects of Paladin business within that portfolio. This includes not only being the main point of client contact but also managing the security team that works within the portfolio. The Client Service Manager will regularly be meeting with clients and security staff to ensure that everyone’s needs are met. Based out of the office in Lethbridge, AB, the successful candidate will be able to travel for business locally around the Lethbridge region on a regular basis and to other areas if required. The Client Service Manager and their team will support the needs of the employees within the portfolio to ensure consistent quality of service for all client sites.

In order to be effective, the Client Service Manager must thoroughly understand the business operation, the strategic priorities, the culture and the competition. They will work closely with the Branch Manager and the People and Culture team to drive the business imperatives to provide a safe & fair work environment for employees, to grow the business profitability and retain and grow the client base.

This position requires strength and experience in the following areas:

• Portfolio Management
• Organization Assessment
• Leadership and Management
• Client and Employee Relationships
• Safety and Security Analysis