What we offer

In addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Three weeks paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount;

This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements

Make a difference

Responsible for facilitating, developing and implementing strategies policies, procedures and standards based on industry best practices and operational needs. Measure and analyze performance and empirical data for the Resident and Community Services division. Ensure that the Division’s systems, practices and programs are achieving desired impact in TCH communities and are aligned with values, policies, and corporate strategic plans.

What you’ll do

Strategic Planning

• Lead the coordination, planning and alignment of the Division’s work with that of other corporate divisions
• Co-ordinate and support the production of strategic plans
• Consult and collaborate with other business units as appropriate to align strategic outcomes

Policy and Business Process Development

• Lead the development of business processes and systems as well as documenting and managing database requirements for the Division
• Facilitate policy development ensuring input from all stakeholders (residents, staff, management, other)
• Plan, co-ordinate and monitor the implementation of policies, protocols and procedures for the Division including facilitating change discussions

Develop standards and best practices

Analysis, Evaluation and Reporting

• Develop evaluation frameworks to support division outcomes
• Conduct reviews of specific process and practices and recommend solutions to achieve Division outcomes and targets
• Develop and manage tracking systems for the division as they relate to achieving outcomes.
• Review and analyze performance measurement results and progress updates on divisional work, and develop recommendations to improve business processes
• Make recommendations to improve performance measures and reporting as appropriate
• Develop reports, papers, briefing notes, and presentations for internal/external stakeholders

Project Management

• Lead projects including project management responsibilities
• Coordinate work of others on a project by project basis

What you’ll need

• University undergraduate degree in social sciences (e.g., Education, Psychology, Sociology, Social Work, Urban Planning, Political Science, Public Administration, Geography);
• Minimum of 2 years of experience, preferably in a large public corporate environment, in one or more of the following areas: policy analysis or development, evaluation, research, or business planning;
• Knowledge of survey methods and statistical analysis preferred;
• Strong group facilitation and public meeting skills for leading community processes, consultations and forums;
• Proficiency with computerized business applications including word processing, spreadsheet, presentation and database software applications;
• Knowledge of social housing operations, policies and procedures and relevant legislation that is applicable to Toronto Community Housing preferred;
• Proven ability to analyze and interpret data, prepare reports and statements;
• Proven ability to interact effectively with and engage a variety of stakeholders including: staff, tenants, business partners and community groups;
• Excellent project management and organizational skills;
• Excellent oral and written communication skills and presentation skills;
• Ability to travel to various locations and work flexible hours which will include evenings and weekends.

What’s next

Once you appl