Work Authority, a proud Canadian Company since 1938. Our retail chain of stores and mobile trucks across Canada is an undisputed leader in safety footwear and work apparel. We are a committed team of expert specialist like no other. Our philosophy is that a more educated, better-equipped customer makes for a highly effective national workforce. If you are serious about safety, we are looking for you to join our team of safety experts.

Our Purpose: “We champion and empower workers who make our world work better.”

We are seeking a full-time Customer Service, E-Comm Support Representative at our Cambridge, Ontario office.

Position Summary:

This role is responsible for delivering exceptional customer support across phone, live chat, and email channels while supporting core e-commerce operations, including digital order management, returns processing, system receiving, and store transfer coordination. The position plays a key role in ensuring a seamless and positive customer experience from order placement through fulfillment and post-purchase support.

Position Responsibilities:

Customer Support:

• Provide professional, timely support via phone, live chat, and email.
• Resolve customer inquiries and concerns efficiently while maintaining high service standards.
• Assist customers with order status and tracking inquiries, return and exchange processes, product selection and sizing guidance, policy and warranty questions, and accurately document customer interactions with internal systems to ensure proper follow-up and record integrity.

E-Commerce Operations Support:

• Review and process online orders into in-house system.
• Manage online returns and exchanges in alignment with company policies.
• Complete system receiving and store transfers within in-house system.
• Provide occasional support with order fulfillment and product receiving during peak periods or as needed to support team workflow.

Position Requirements:

• 1–2 years of customer service experience (phone-based support required).
• E-commerce experience preferred.
• Shopify experience is considered an asset.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to work effectively in a fast-paced office environment.
• Experience in the safety footwear or workwear industry is considered an asset.

Compensation range: $19.00 - $21.00 hourly

We are committed to providing equal opportunity employment. In compliance with the Accessibility Ontario Disability Act (AODA), accommodations are available upon request at any stage of the recruitment process.