This role is part of our Automated Vision Systems product line.

For more information about our product line: https://www.pavemetrics.com/

The incumbent is responsible for ensuring the application and improvement of Eddyfi Technologies' internal after-sales service processes – AVS (Pavemetrics), while providing quality customer support on a global scale. This strategic role, as part of a growing customer experience team, involves managing internal systems, handling urgent customer case requests, and coordinating Return Merchandise Authorizations (RMAs) for all countries and service centers.

Be a part of something bigger.

At Eddyfi Technologies, we’re proud to push the boundaries of innovation while fostering a workplace where everyone feels valued, respected and empowered to do their best work. We believe that diverse perspectives, experiences, and ways of thinking strengthen our teams and help us build better solutions for the industries the world depends on.

As a world-renowned company, we’re behind some of the most advanced systems in the world—delivering cutting-edge solutions through ET & UT, Remote Monitoring, Nuclear Steam Generators, Automated Vision Systems, and Robotics.

Our values

• We are customer-centric and put our customers at the heart of everything we do.
• We innovate with a purpose, developing practical and forward-thinking solutions that solve real-world problems and protect what matters most.
• We are reliable and accountable, we do what we say we are going to do. Taking ownership of our actions and delivering high-quality outcomes with integrity, consistency and transparency.
• We are stronger together and committed to creating an inclusive environment where voices are heard, respected and supported.

Joining our team means:

• Collaborating with experts dedicated to innovation in an environment that values different perspectives, backgrounds and experiences.
• Becoming part of an organization that values commitment, initiative, and collaboration to help achieve common goals.
• Working in a growing business that encourages learning, curiosity, and respectful challenge.
• Being supported through fair, transparent and equitable practices.
• Contributing to meaningful projects that create a lasting impact.

We encourage candidates to apply even if they do not meet every requirement listed, as we recognise that skills and experience can be gained in many ways.

As Customer Service Specialist, you must be able to:

• Communicate with clients at the outset of their complaint and throughout the processing of their case.
• Take charge of level 1 customer support cases and ensure the transfer to the level 2 Technical Support team and the follow-up between the teams and customers until the case is resolved.
• Maintain clear and positive communication with support and service teams during operations.
• Collaborate with the inside sales team on various customer files.
• Maintain customer information, make updates across different platforms.
• Support the sales team, in all territories, through the different stages of the sales cycle.
• Collaborate with the logistics team, ensure that the documents that are transmitted are compliant.
• Ensure the implementation, monitoring and application of the Return Merchandise Authorization (RMA) process, including documentation management.
• Any other related tasks.

We value transferable skills, different career paths and learning agility. Experience gained through non-traditional routes is welcome.

What makes you an asset to our team

• College or university degree in business or a related field.
• 5 years of proven success in a sales position or equivalent.
• Advanced English in speaking and writing.
• 3rd languages in oral and writing (an asset).
• Have an eye for detail.
• Be autonomous and versatile.
• Excellent customer service and communication skills.
• Ability to work with a CRM (Salesforce preferred) and MS Office suite.
• Expertise in the sale of high-tech equipment and software solutions (an asset).

At Eddyfi technologies, diversity, equity and inclusion are fundamental to who we are. We are committed to providing equal employment opportunities and fostering an inclusive workplace where everyone feels a sense of belonging.

We welcome and encourage applications from all qualified individuals, regardless of race, ethnicity, gender identity or expression, sexual orientation, age, religion, disability, neurodiversity, or any other characteristic protected by law.

If you require accommodations at any stage of the recruitment process, please let us know. We are committed to ensuring an accessible and inclusive experience for all candidates.

All positions based in Quebec require proficiency in French, both written and spoken. Additionally, functional skills in English are required to meet the needs of our offices and clients internationally. For all our offices worldwide, certain positions may be subject to background checks, including credit, crimina