At SaskTel, we don't just think big – we innovate and lead the way! We enrich everyday life. We empower people, organizations and communities to reach their full potential. If you're passionate, driven, and ready to make a difference, join our dynamic team and be part of something truly transformative!

Customer Service Tech (I&M Specialist)

Location: Regina or Saskatoon, SK

Number of Positions: 2

Salary: $31.98 - $46.57/hour (Based on education and experience)

Type of Position: Permanent Full Time

Closing Date: 04/17/2026

The Physical Security Specialist supports the safety of our business customer facilities by installing, maintaining, and repairing security technologies, including alarm monitoring systems, NVRs, CCTV, and access control equipment. This role blends technical skill with hands‑on fieldwork to ensure our customer’s physical security infrastructure stays reliable, responsive, and ready.

Provides high quality customer service with the installation, upgrade, maintenance, and repair of integrated voice, data, wireless, video, network, security, and IT customer premise solutions. Directs the completion of the installation and maintenance of specified components of customer premise and network activities relating to the delivery of customer solutions. Extensive travel is required throughout the province on short notice to meet customers needs.

(Not all inclusive or applicable to all assignments)

• Successfully completes all vendor certification requirements, including exams, to provide on-site and remote installation, upgrade, maintenance, and repair of advanced customer technology solutions.
• Installs and maintains associated wiring (telephone, coaxial, fibre optic, power and grounding) related to the installation of customer technology solutions.
• Installs, maintains and upgrades customer technology solutions and AC and DC power equipment related to the installation of the customer premise equipment while minimizing the impact to the customer s business.
• Updates internal and external technical documentation such as methods of procedures, configuration guides, and customer facing enduser documentation.
• Completes hardware, software, and application acceptance testing in a controlled lab environment and on the customer s premises to meet vendor requirements.
• Coordinates with partners and internal teams to ensure the timely completion of activities relating to the installation and maintenance of integrated customer technology solutions to ensure customer support and delivery requirements are met.
• Provides training to internal staff and external customers as required.
• Provides time and cost estimates to assist in the preparation of customer quotes.
• Delivers exceptional customer service and ensures that the product, service, or application is installed and delivered to meet the customer s needs as designed.

• Technical Institute Diploma in a relevant field of study such as telecommunications, electronics, communications engineering, computer science, or computer networking and 2 years of experience (see qualification #2) OR Certificate (in a relevant field of study listed above) or Technical Certification and 2 years of experience (see qualification #2) OR Grade 12 with Algebra 30 or Foundations of Mathematics 30 or Precalculus 30 and 5 years of experience (see qualification #2).

• The installation, maintenance and repair of current data systems and equipment, mini-computer and enterprise networking technology (i.e. IP, LAN/WAN, WiFi, Switching, Routing, Security).
• The installation, maintenance and repair of current voice systems, equipment, and applications.
• The installation, maintenance and repair of servers and supporting infrastructure.
• The installation, maintenance and repair of current physical security systems, equipment, and applications (i.e.: alarm monitoring systems, NVRs, CCTV, access control).

• Working knowledge of personal computers and various software applications.
• Ability to plan, prioritize, and collaborate.
• Good communication skills and the ability to instruct and deal effectively with others.
• Ability to work independently, is self-motivated, and demonstrates initiative.
• Demonstrated decision making and problem-solving skills.
• Must have a valid driver s licence.

Upholds foundational values of honesty, integrity and respect.

Consistently demonstrates our culture: Think Big (Innovation and Courage), Make a Difference (Commitment and Community), Focus on Experiences (Simplicity and Agility), and working as OneSaskTel Team.

If this position requires education, please ensure we have on file. If we do not yet have on file, please attach your official educational documents in "Additional Documents" in “My Candidate Profile” upon applying for the position. If your education is out of country, please submit your