We’re looking for a motivated and customer-focused individual to join our support team in the retail sector. As a Customer Support Agent, you will act as a trusted representative of our brand, helping customers with their questions, concerns, and post-purchase needs. Your goal is to ensure every customer feels heard, supported, and valued — whether they’re shopping online or in-store. This is a dynamic role that combines communication, problem-solving, and product knowledge.
Responsibilities:- Provide prompt and friendly support via phone, email, and live chat
- Assist customers with product information, order status, returns, and exchanges
- Troubleshoot and resolve issues efficiently while maintaining a professional tone
- Document customer interactions and feedback in the system
- Collaborate with retail, logistics, and e-commerce teams to ensure smooth resolution of cases
- Stay updated on product knowledge, promotions, and company policies
Qualifications:- Previous experience in customer service or retail is an asset
- Strong communication skills (verbal and written)
- Ability to multitask and work in a fast-paced environment
- Tech-savvy with familiarity in CRM systems and e-commerce platforms
- Empathetic, patient, and solution-oriented
Click Apply Now to submit your resume. We look forward to welcoming you to our team!
Job Type: Full-time
Pay: From $21.92 per hour
Benefits:- Company events
- Company pension
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Vision care
Education:Language:Work Location: In person