ABOUT DEMANDBRIDGEDemandridge is a B2B vertical market software company serving a loyal, long-tenured customer base across the print and promotional products industry. We offer enterprise resource planning, commerce, sourcing, and workflow automation solutions. Our platforms support mission-critical operations for customers who rely on us every day to run complex, high-volume, and compliance-driven business processes.
ABOUT THE ROLEWe are seeking a strategic and execution-focused Director of AI & ERP Systems to lead the evolution of our core ERP platforms into intelligent, AI-enabled systems. This role combines ownership of mission-critical ERP infrastructure with forward-looking AI strategy, driving both operational excellence and meaningful innovation.
Our ERP products are long-lived, revenue-critical client-server systems (primarily written in C and Providex), running on Linux and Windows virtual machines in Microsoft Azure or on customer systems.
WHAT YOU'LL DOAI & ERP Strategy Leadership- Define and execute the roadmap for AI-enabled ERP capabilities
- Identify opportunities to embed AI/ML into ERP workflows
- Drive incremental transformation toward intelligent systems
- Partner with leadership to align initiatives with business priorities
ERP Engineering Ownership- Own engineering health, delivery, and technical direction for the ERP platform
- Lead and grow the ERP engineering team
- Set pragmatic standards for legacy systems
- Balance modernization with stability
- Act as escalation point for critical production issues
AI Platform & Data Enablement- Support development of AI/data capabilities across the product suite
- Guide data pipelines and model integration
- Ensure governance, security, and compliance for AI systems
- Evaluate and recommend third-party AI tools
Production & Operational Excellence- Own system reliability with 24/7 expectations
- Lead incident response and root-cause analysis
- Define on-call processes and reduce operational risk over time
Infrastructure & Cloud Leadership- Own the Azure ERP environment
- Ensure best practices for disaster recovery, backups, and patching
- Drive infrastructure automation improvements
- Support cloud and SaaS evolution
Leadership & Collaboration- Act as senior technical leader across engineering and product teams
- Collaborate closely with Product, Support, and Leadership
- Mentor and develop the engineering team
WHAT WE'RE LOOKING FOR- Proven experience in a senior engineering leadership role overseeing ERP or other mission-critical enterprise systems
- Hands-on exposure to AI/ML initiatives with the ability to translate technical capabilities into measurable business value
- Understanding of how AI can be applied in enterprise software contexts
- Demonstrated track record of shipping AI systems into production that deliver real outcomes (revenue growth, cost reduction, efficiency gains) — not just internal experiments or prototypes
- Experience with legacy system modernization while maintaining stability for existing customers
- Strong background in cloud infrastructure, preferably Microsoft Azure
- Excellent communication and cross-functional collaboration skills
WHAT SUCCESS LOOKS LIKE (FIRST 6 MONTHS)- Stabilization of the core ERP platform with clear improvements in system reliability, performance, and customer satisfaction
- A defined and actively executing roadmap to modernize the Providex platform without disrupting existing customers
- Initial AI capabilities deployed into production with demonstrable business impact
- A credible, market-aligned vision and architecture for a next-generation ERP platform
- Measurable improvement in customer sentiment and retention
- Improved engineering velocity, accountability, and execution cadence
- Clear linkage between AI and product investments and revenue opportunities