Application deadline: April 20, 2026
Join the EDC Team!
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.
Position: Director, IT Service Management (ITSM) & IT Operations Management (ITOM)
Employment Type: Permanent
Compensation Details- Family Product Owner 20: Salaries typically range from $129,928 to $173,235 annually, based on qualifications and experiences, plus a performance-based incentive.
Location:- Export Development Canada operates in a hybrid work environment, with a current requirement of three in-office days per week (subject to change).
- This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs located in Toronto, Mississauga, Montreal, Brossard, or Laval.
- Relocation assistance is available for candidates who meet the eligibility criteria.
About EDCAt Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.
Why Join EDC?- Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade.
- Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday’s & no meeting Fridays.
- Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training.
- Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed.
- Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy.
- Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.
Team And Job OverviewThe Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC:
- Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation.
- Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization.
- Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade.
- Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.
Reporting to the Vice-President Technology Operations & Services (TOS), the Director, IT Service Management (ITSM) and IT Operations Management (ITOM) will lead the strategic development, implementation, and continuous improvement of enterprise-wide IT Service Management and IT Operations Management capabilities. This role will be responsible for driving operational excellence, ensuring service reliability, and aligning IT services with business outcomes through the effective use of ITIL frameworks, automation, and modern ITOM capabilities that are executed across various teams (e.g.: NOC, SRE, Cloud Ops). The Director will oversee the governance of core ITSM processes, optimize the performance of IT operations, and ensure ITSM & ITOM capabilities are consistently delivered across all functions, platforms and vendors. Additionally, they lead a cross-functional team to deliver scalable, resilient, and customer-centric IT services.
The ideal candidate brings a deep understanding of IT Service Management and IT Operations Management principles, with a proven track record of leading enterprise-scale transformations in complex, hybrid IT environments. They possess strong leadership capabilities, strategic thinking, and hands-on experience with ITIL frameworks, automation, and modern ITOM tools such as ServiceNow. The candidate excels in building high-performing teams, driving operational efficiency, and fostering a culture of continuous improvement. Exceptional communication, stakeholder engagement, and change management skills are essential, along with the ability to align IT services with evolving business