Job Information

Job Title: Domain Access Management Analyst

Job Requisition ID: 81354

Ministry: Technology and Innovation

Location: Greater Edmonton area (Remote)

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Permanent/Temporary: Permanent

Scope: Open Competition

Closing Date: April 14th, 2026

Classification: Systems Analyst 1

Salary: $2,474.33 - $3,710.89/ Biweekly ($64,580 - $96,854/Yearly)

The Infrastructure and Service Management (ISM) is part of Technology Support and Operations Division within the Ministry of Technology and Innovation. The ISM Branch is accountable to implement and operate a secure, resilient enterprise IT infrastructure to protect Albertans' information and data, and to provide end-user services and technical support for all GoA staff and business partners.

The Ministry of Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. To learn more about us, please visit: https://www.alberta.ca/technology-and-innovation .

Role Responsibilities

Be the backbone of secure access for thousands across government.

The GoA Domain Access Management Team is at the heart of delivering seamless, secure, and coordinated IT services across ministries. Working in close partnership with the Service Desk, Deskside Support, Operational and Network Field Operations teams, Client Services, and Service Delivery Managers, the team ensures a consistent and efficient experience for all government clients.

As a Domain Access Management Analyst, you will play a critical role in protecting the organization’s digital environment by ensuring the right people have the right access at the right time. Reporting to the Domain Access Team Lead, you will support secure, compliant, and efficient access to enterprise systems while continuously improving service delivery through automation and responsible use of AI-enabled tools.

Your work will directly impact how users access critical applications, files, and systems, whether through the GoA Domain or remote access, making you an essential part of enabling secure and uninterrupted government operations.

Responsibilities

Some of your responsibilities in this position will include:

• Processing GOA account creations, deletions, terminations, email account creations, deletions, user transfers, network folder/file permissions, remote access permissions, and various other related duties.
• Providing day-to-day operational activities to ensure that all services in Domain Access Management operates efficiently, reliably and in compliance with the user access controls for the supported applications within the Government of Alberta.
• Providing domain user access in accordance to approved process and using Active Directory.
• Addressing incidents tickets and work with other service areas as needed to resolve the incident.
• Escalating incidents or problems to team lead as needed for guidance on resolution.
• Performing periodic checks to ensure that requests comply with the audit requirements.
• Participating in gathering evidence for audits.
• Developing and generating reports for access management.
• Actively monitoring data integrity.
• Creating/ Updating knowledge articles as needed.
• Contributing on activities for service improvements

To Be Successful In This Position, You Will Demonstrate

• Good analytical thinking, creativity, and problem-solving abilities.
• The ability to work independently, applying good judgment and decision-making skills.
• Excellent customer service and time management.
• Ability to work in a fast-paced environment requiring flexibility and team skills.
• Ability to stay current with changes in technology.
• Working knowledge of tools similar to Service Now, Security Explorer, Microsoft Management Console (MMC), Active Roles.

This role is ideal for professionals who are detail‑oriented, analytical, and motivated to modernize identity and access management (IAM) practices in a complex enterprise environment.

AI First Mindset

An AI-first mindset is essential in this role to enhance the speed, accuracy, and security of access management processes. Familiarity with AI-enabled tools will support smarter decision-making, automation of routine tasks, and improved data integrity. A willingness to continuously learn and responsibly apply AI will be key to strengthening service delivery and safeguarding the organization’s digital environment.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This Link Will Assist You With Understanding Competencies

https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-pu