At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This Position reports to:
Service Manager
In this role, you will have the opportunity to lead the Field Service team with full accountability of running the day-to-day field service activities and to overachieve customer expectations. Each day, you will create, implement, and review field service operations strategies for designated area(s) based on the global service business strategy. You will also showcase your expertise by ensuring customer focus, understanding sense of urgency, and care in your area of responsibility.
This role supports ABB’s Automation Service Canada organization, helping customers across diverse industrial and utility sectors with automation and digital systems.
The position leads the regional service operations team based in Dartmouth, St John's and Montreal, overseeing service delivery across Quebec and the Atlantic Provinces (NS, NB, NL, PEI)
Reporting to the Automation Service Operations Manager for Canada, the Service Manager works closely with a national network of Service Managers.
The role includes direct leadership of Field Service employees and Service Project Managers, ensuring strong performance, operational excellence, and a balanced focus on customer satisfaction, employee development, and ABB’s business goals.
The work model for the role is: Onsite/Hybrid
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.
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ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including:
ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.