Join a Trusted Legacy of Care at RSR Family Holdings Ltd. We are looking for a compassionate, dependable, and detail-oriented Float Host/Hostess & Admin Support professional to join our team. Reporting to our New Westminster Care Centre, this role will provide onsite support across our Lower Mainland locations. This role is well suited to someone who takes pride in supporting families with compassion and professionalism, contributes to administrative operations with accuracy and care, and maintains discretion and composure in all circumstances.

Company Overview:

RSR Family Holdings Ltd. operates several trusted brands, including Kearney Funeral Services, Burquitlam Funeral Home, Affordable Cremation & Burial, and Earth’s Option Cremation & Burial Services, as well as West Shore Crematorium and Fraser Valley Crematorium. We are one of Canada’s premier independent, family-run funeral service providers, serving families across the Lower Mainland and Vancouver Island with care and compassion for over 118 years. While our focus is on supporting families during difficult times, our success is driven by our people.

You’ll find us at:

www.kearneyfs.com/about-us/careers | www.burquitlamfuneralhome.ca | www.affordablecremationandburial.ca

About Us:

RSR Family Holdings Ltd. is a mission- and values-driven organization with a shared purpose: helping families and communities heal from loss. Our core values guide our commitment to excellence in funeral care and shape how we work every day:

• Honesty & Integrity: We do what’s right, even when no one is watching.
• Relationship Builders: We foster strong, meaningful relationships.
• Perseverance & Grit: We stay committed and resilient through challenges.
• Caring & Compassionate: We lead with empathy and care for others.
• Upbeat & Fun: We bring positivity and create an encouraging environment.
• Structured & Organized: We stay organized to deliver consistent service excellence.
• Creative & Agile: We adapt, innovate, and respond effectively to change.

If these values resonate with you, and you are looking to learn, grow, and contribute within a team that inspires, shares knowledge, and genuinely cares, you may be a great fit for our organization.

The Opportunity:

This is a part-time, on-call hourly position, scheduled based on operational needs, with a wage range of $22–$24 per hour.

We are seeking a dependable, respectful, and compassionate Float Host/Hostess & Administrative Support professional who will provide onsite coverage across our Lower Mainland locations. This role supports families, guests, and visitors during services and gatherings, while also providing administrative and operational support as needed across assigned locations and affiliated brands.

The successful candidate will demonstrate professionalism, discretion, sound judgment, and attention to detail. This is an excellent opportunity for someone who is service-driven, organized, and comfortable working in emotionally sensitive and time-sensitive environments.

We value compassionate and dependable professionals who take initiative, build strong relationships, work well as part of a supportive team, solve problems effectively, and are committed to customer service excellence. This opportunity is well suited to those who are motivated by meaningful work and take pride in serving families and our local communities with care and respect.

Key responsibilities include (This role provides coverage in two areas, depending on operational needs):

Host/Hostess Support:

• Greet and assist families, guests, and visitors in a warm, professional, and compassionate manner
• Guide families and guests to the appropriate areas for services, viewings, and receptions
• Offer support to grieving families and attendees with care and discretion
• Prepare and maintain public and service areas to ensure the funeral home is clean, organized, and ready
• Arrange seating and help manage guest flow during services and visitations
• Provide general information about services and facilities to guests
• Assist with special requests or accommodations for families and guests, where appropriate
• Support service-related tasks such as guest books, service materials, and program distribution
• Coordinate with funeral directors and other team members to support seamless service execution
• Maintain a professional appearance and demeanor at all times

Administrative Support Responsibilities:

• Reception duties, including answering and directing phone calls and responding to general inquiries
• Provide administrative support with a focus on data entry, document handling, and coordination of volunteer activities
• Support client interactions and prepare required documentation for direct cremation files
• Maintain office systems and complete essential administrative tasks to support day-to-day operations
• Assist with filing, scanning, case file preparation, and internal tracking processes
• Support documentation for registration