Job Summary

As part of the Member Reception Team, the Front Desk Clerk is expected to provide the highest level of Member and Guest service at every point of contact, through the use of communications and organizational and interpersonal skills, so as to ensure our position as number one service-provider in the vacation ownership industry.

Key Responsibilities and Duties

• Demonstrates commitment and dedication to our Spirit of Service culture and Hilton Values.
• Provides excellence in service while checking owners and guests in and out of the property.
• Provides switchboard and concierge services.
• Must be able to provide information regarding local areas of interest for guests.
• Liaises and assists all other departments as needed or assigned.
• Administer all Company policies, procedures and standards.
• Ensures all duties on daily task list are completed and other related duties as required.
• Supports all food & beverage and Member Animation programs or initiatives.
• Performs cash and credit card handling duties.
• Handling guests complaints and concerns in an efficient and timely matter, otherwise referring the matter to management.
• Excellent oral and written communication skills.
• Computer skills, ability to compose and create emails, letters and memos.
• Responsible for securely issuing and consistently tracking keys for Members and Guests which may also include keys issued to and tracked for housekeeping and contractors/suppliers.
• Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
• Covers Night Audit shifts as required.
• Follow up on Lost & Found and Daily Log for any outstanding issues. Takes action as required and instructed.
• Willingly assists with other related tasks as required to facilitate daily operations or unusual circumstances.

Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.

• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Compensation

$23.69 per hour. Eligible employees may receive a quarterly bonus if the property achieves established performance measures.

Qualifications and Skills

• Computer proficiency in Microsoft Word, Excel and Outlook.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to change.
• Recognizes an emergency situation and take appropriate action.
• Able to establish and maintain a cooperative working relation.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
• Performs well with frequent interruptions and/or distractions.
• Ability to consistently demonstrate the highest standards of professionalism when interacting with team members, management, members, owners and guests.