Reports to Facility Manager/Director of Audience Services

Function:

A welcoming, confident, and engaging individual who enjoys interacting with the public effectively and efficiently, the Front-of-House Manager is an integral part of Drayton Entertainment’s front line operations. The role involves coordinating and supervising volunteers, equipment, space, and supplies to meet the front-of-house needs for all live theatre performances and events.

Duties and Responsibilities include but are not limited to:

• Coordinate and execute the front-of-house volunteer and staff effort to welcome, seat, assist, and support audiences throughout their live theatre experience.
• Maintain professional and effective communication with stage management and the front line to ensure performances commence promptly as scheduled, and audience safety is maintained at all times.
• Provide visibility at all times, serving as the theatre’s primary point person to address any concerns, problems, or issues that may be experienced by audiences during their time at the theatre.
• Establish positive and nurturing relationships with theatre volunteers and ushers, providing continuous training, feedback, scheduling, and communication for a fulfilling and enjoyable experience.
• Administer 50/50 raffle sales, merchandise, and other fun initiatives designed to enhance the live theatre experience.
• Maintain service standards throughout areas frequented by the general public, including the auditorium and washrooms.
• Execute customer service policies and emergency procedures as required, in compliance with established theatre protocol.

REQUIRED SKILLS & QUALIFICATIONS

• Enthusiasm for, and appreciation of, live theatre and the many people accessing the venue on a daily basis.
• An aptitude to work with, and relate to, a variety of personality types and ages, including seniors, adults, and youth.
• Demonstrated maturity in working with the public, coupled with superior customer service skills. This includes a confident attitude and warm, professional demeanour.
• Previous experience in customer service industry.
• First Aid certification is an asset; Smart Serve certification is an asset.
• The ability to uphold theatre policies.

TERM:

Seasonal.

WAGE:

$23.30 per hour

This position is available at each of the following venue:

• Huron Country Playhouse, Grand Bend (Full-Time & Seasonal; May 27 to Aug 30, 2026)

Due to the nature of the live theatre industry, daytime, evening and weekend work will be required.

HOW TO APPLY

For consideration, interested candidates should respond with Cover Letter & CV by April 10, 2026 to:

Ellen Berwick

Director of Audience Services

ellenb@draytonentertainment.com

Job Type: Seasonal

Contract length: 3 months

Pay: $23.30 per hour

Expected hours: 40.00 per week

Work Location: In person