We’re looking for a Customer Service Representative to join our team — someone who’s confident on the phone, sharp with technology, and ready to fight for every job. This position is primarily for during the week, Monday-Friday with varying shifts. Please specify your preference when applying, ie) daytime or evening.

What We're Looking For:

• Excellent phone etiquette and strong communication skills
• Tech-savvy and comfortable using computers, Google Suite, and apps
• Takes initiative, thinks on their feet, and knows how to secure the booking
• Highly organized with attention to detail
• Able to follow instructions closely and manage tasks independently

Key Responsibilities:

• Handling incoming and outgoing calls to book and follow up on jobs
• Coordinating with technicians and updating job schedules as needed
• Logging notes clearly in both customer profiles and shared tracking docs
• Making outbound campaign calls (e.g., membership follow-ups, install check-ins)
• Keeping up with daily and weekly administrative tasks
• Maintaining high customer satisfaction and team communication

Requirements:

• Grade 12 diploma
• Clean criminal record check
• Weekday training availability

Experience in customer service, dispatch, or administrative support is an asset — but we’re happy to train the right person who brings a strong work ethic and eagerness to learn.

Job Types: Full-time, Part-time, Permanent

Pay: From $19.00 per hour

Benefits:

• Company events
• Company pension
• Dental care
• Extended health care
• Paid time off
• RRSP match
• Vision care

Application question(s):

• What is your preferred shift Monday to Friday.. Daytimes or Evenings?
• Are you able to come in for weekday training? (M-F, 9-3)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person