NexgenRx ™ is a publicly traded company, established in 2003, to answer the increasing demand for an alternative to life insurance companies, the traditional providers of drug, dental and extended health care benefits. The NexgenRx™ solution provides flexible, accessible full benefit administration enabling plan sponsors to better control costs and improve health outcomes for employees and their families by using leading edge communications and processing technology. NexgenRx is a fast paced and exciting place to work with opportunities to use and develop skills and talents and we are growing! The Company is currently looking for an experienced Group Benefits Administrator to join the team at Canadian Benefits Administrators (CBA) part of the NXG Group of Companies.

In this full-time role, the Benefits Administrator’s primary responsibility is to provide professional benefit plan support to all Third-Party Administrators (TPA), Brokers and/or Plan Sponsors. This position requires the incumbent to work from home.

• Fully understand the benefit offering and manage all benefit administrative inquiries for a block of TPA, Broker and/or Plan Sponsors
• Provide recommendations for resolution of problems and issues to the client
• Manage and assist clients with enrolment, amendments, running monthly billings and eligibility loads.
• Investigate, research, and resolve client issues and liaise with other departments
• Resolve client administrative inquiries and concerns in a timely manner. Requests may be received by phone, e-mail or regular mail
• Resolve customer phone inquiries and complaints from administrators in accordance with our corporate guidelines
• Respond to written and telephone requests within service standards
• Coach, Train and support other benefit administrators
• Assist and support NEW group set up, also act as team lead during the setup and conversion process
• Other projects that may require your assistance within the department, as needed

• Fully understand the role of the Third-Party Administrator and how to best support them; must have TPA experience.
• Must have at least 2 years of benefit administration experience or experience with group health insurance
• Must have excellent verbal and written communication skills in English
• Strong math skills required to be able to address billing balancing, questions about taxes and premiums, calculation/confirming admin fees etc.
• Fluent verbal and written skills in French language would be an asset
• Excellent customer service skills; professional demeanor and an ability to maintain self-composure when working with clients in a challenging situation
• Must be detail oriented, analytical and work well as an individual contributor and a team player
• Have a professional and mature approach to customer service
• Experienced in Microsoft Excel and Word; good keyboarding skills
• Other required skills include strong organizational and problem-solving abilities, able to multi-task
• A self-leader with demonstrated initiative and eager to learn and grow in the role

While we appreciate all applicants, only those considered for an interview will be contacted. Accommodations for job applicants with disabilities are available on request.

Job Types: Full-time, Permanent

Pay: $48,000.00-$51,000.00 per year

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• RRSP match
• Vision care
• Wellness program
• Work from home

Work Location: Remote