Staff - Union

Job Category

BCGEU Okanagan Support Staff

Job Profile

BCGEU OK Hourly - Support Services Assistant II

Job Title

Health Office HR & Finance Assistant (Aux.)

Department

UBCO | Program Support | Clinic Services

Compensation Range

$30.96 - $35.51 CAD Hourly

Posting End Date

April 12, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

December 31, 2026

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

Within the context of a client-centered inter-professional model of care and in accordance with the vision and values of Wellbeing & Accessibility Services, and the AVP Students portfolio, the Health Office / HR & Finance Assistant is part of a team providing a full range of services in the support of client care. Main responsibilities lie in performing clerical human resource and finance tasks to assist the Manager, Student Health Clinic in administering the Wellbeing and Accessibility Services directorate. Additional responsibilities include work with the established Health Clinic team to provide healthcare services to University students. Duties range from routine to complex and include maintaining highly confidential records, correspondence and communication. This position requires exceptional judgment, the ability to work cooperatively and to respond with tact and sensitivity to a diverse student population.

Organizational Status

The Health Office / HR & Finance Assistant reports to the Manager, Student Health Clinic. Works collaboratively with health care professionals in the Student Health Clinic, and with administrative staff in the Office of the Associate Vice President Students, Financial Services, and Human Resources.

Work Performed

Customer Service Reception:

• Maintains a welcoming environment for students by ensuring their needs are a priority.
• Addresses inquiries at the front desk. Checks in students for appointments, sends screening questionnaires and books appointments using the Electronic Medical Record Software.
• Assesses and triages student requests for medical care and support using departmental guidelines.
• Works closely with the clinical team to manage a smooth flow of clients.
• Screens, directs and/or responds to email and telephone inquiries for Student Health Clinic and Student Counselling Services.

Clinical Support for Health Care Professionals:

• Accompanies students/patients to examination rooms and attends health exams upon request.
• Cleans and sterilizes equipment and instruments. Cleans and sterilizes exam rooms between patients.
• Organizes equipment and examination rooms for diagnostic procedures and treatments as required.
• Performs minor diagnostic procedures and testing as requested by health care professionals
• Ensures examination rooms and other student spaces are well maintained using extensive and enhanced cleaning protocols.
• Orders and maintains all clinic supplies for Health Care Providers.
• Maintains detailed records for clinical maintenance of equipment.
• Ensures delivery and pick up services for products being sent to labs.
• Supports Campus Health Specialist with Pop Up STI Clinics and Nurse on Campus programs

Administrative Support:

• Supports Manager in all aspects of clinical setting.
• Receives diagnostic reports and files after review by health care professional.
• Reviews patient medical forms for completeness.
• Provides education to students on medical insurance processes.
• Submits and track payments for third party billing – e.g., IMed.
• Manages payments and receipts for third party billings, prepares and sends invoices.
• Assists with written communication by transcribing assessments, reports, and other correspondence.
• Photocopies and faxes forms and other documents.
• Assists with preparation of resource materials (e.g., manuals, brochures,).
• Assists Manager by providing statistical information as requested.
• Provides some administrative support to Campus Wellness Promotion and Education health programming, and medical practicum students.
• Liaises with internal departments and other UBCO staff when required.
• Books appointments for specialists when required.
• Submits and follows up on IT and Facilities work orders for the Health Clinic.
• Sets up meetings, zoom calls, prepares and distributes meeting agendas and minutes as required.
• Submits MSP billings for health care professionals.
• Maintains website for any information changes
• Submits any events onto UBC Events page for Clinic and Counselling units.
• Monitors Touchnet payments on a daily basis.
• Assists Manager with HR and administrative tasks for staff (full time and part time)