YOUR ROLE

Tired of working for a home insurance provider that tries to find ways to deny, rather than cover, claims? Frustrated with outdated practices and processes that lead to poor customer service? At Square One, we treat our customers fairly, paying them what they are entitled to under their policies. And we leverage technology to personalise buying a home insurance policy and making a home insurance claim.

As an experienced Subrogation Specialist, you understand how important the subrogation process is to an insurance provider's reputation, profitability, and stability. Your success in this role comes from your solid home insurance claims and subrogation experience, as well as your superior analytical and decision-making skills. You are both detail-oriented and organised, handling multiple files and tasks with ease. And you take pride in your work and in assisting others.

You work closely with independent adjusters, examiners, field adjusters and desk adjusters in your efforts to identify and pursue subrogation opportunities against third-party negligence in property losses to ensure no recovery opportunities are missed.

One of the things you enjoy most about Square One is the supportive team environment. You know you're never set up for failure; instead, you get all the coaching, mentoring, training, and tools you need for continued success.

YOUR RESPONSIBILITIES

Working in Square One's claims department as the team’s Subrogation Specialist, you have many important responsibilities, including:

• Collaborating with adjusters and examiners to identify and pursue subrogation opportunities.
• Investigating losses for prompt and equitable recoveries as per our claims handling guidelines.
• Analyzing claim details by collecting reports and statements from customers, witnesses, and other relevant experts to assess liability, and recovery opportunities.
• Negotiating with third parties, legal representatives, and insurers to settle claims effectively.
• Maintaining productive relationships with vendors such as forensic engineers, investigators, lawyers and other speciality vendors.
• Coordinating the collection and preservation of physical evidence to prevent legal spoliation.
• Attending court proceedings or hearings as needed.
• Delivering an exceptional customer experience to external and internal clients.
• Responding to inquiries regarding subrogation investigations from both internal and external parties.
• Prioritizing the recovery and return of the policyholder's deductible to maintain high customer satisfaction.
• Maintaining your training and industry knowledge.

YOUR QUALIFICATIONS

As a member of the Square One team, you have a desire to contribute to the overall success of the company. You do this by becoming an expert at what you do, directing your own work, and working with a team that has a broader purpose than just making profit. You and those who you work with would describe you as someone who:

• Possesses superior analytical and decision-making skills.
• Communicates effectively when explaining decisions and providing direction.
• Uses active listening and questioning skills to understand issues and needs.
• Handles conflict effectively and avoids taking things personally.
• Pays close attention to detail and has superior organizational skills.
• Provides and receives constructive feedback.

YOUR EXPERIENCE AND EDUCATION

Your experience and education, combined with product and claims training we provide, helps ensure your success at Square One. For this role, you have:

• At least 5 years of property home insurance subrogation experience.
• At least 1 year of tenure with a recent employer.
• A high school diploma and, preferably, some post-secondary education.
• A CIP designation or working towards a designation.
• An adjusting license in your home province (or probationary license in Ontario) or the ability to obtain one.

YOUR COMPENSATION AND BENEFITS

You appreciate the fact that Square One personalizes your compensation and benefits in the same way it personalizes policies for its customers. Your very competitive compensation and benefits plan include:

• A base salary starting at $74,000 to $94,000, depending on experience.
• 3-weeks, not 2-weeks, of vacation to start and an additional week after only 3 years.
• Flexible medical, dental, vision and extended health care coverage.
• Both short- and long-term disability coverage.
• In-house and external training paid by Square One.

You also participate in Square One's employee profit share and performance bonus programs. Under these programs, when the company achieves its annual targets, you share in its profits.

WHY WORK FOR SQUARE ONE?

Probably the shortest and simple