Required Education

Bachelor’s degree in computer science, Information Technology, Hospitality or a related field.

Required Experience

• Minimum 3+ years of experience in hospitality management and lodging operations.
• Experience in overseeing implementation of IT systems/infrastructure in hospitality setting.
• Experience working with international teams is an asset.

Skills and Competencies

• Strong knowledge of hotel management systems, cloud-based reservation platforms, and IT infrastructure.
• Experience with IT projects, system implementation, and vendor coordination.
• Familiarity with WebResPro or similar property management systems is an asset.
• Ability to coordinate with internal staff, external technology vendors, and international partners.
• Strong organizational, problem-solving, and communication skills.
• Strong understanding of hospitality operations and the ability to manage staff across departments.
• Ability to manage multiple priorities and support operational systems in a dynamic environment.

Language Requirements

• Fluent in English (spoken and written)

Job Description

As the company expands its lodging operations and continues to serve a growing international clientele, the IT & Operations Manager will oversee both technology systems and daily lodging operations, ensuring seamless guest experiences, reliable IT infrastructure, and efficient business performance.

Operations Management

• Oversee daily operations including reservations, guest services, housekeeping, and staff coordination.
• Supervise, train, and support staff across departments to ensure smooth operations.
• Monitor budgets, pricing, and operational performance.

Property & Guest Experience

• Ensure high service standards, handle guest inquiries, and resolve issues.
• Oversee property maintenance, safety checks, and seasonal readiness.

Compliance & Reporting

• Ensure compliance with BC regulations, licensing, and safety standards.
• Provide regular reports to management and oversea business owners on revenue, system performance, and operational issues.

Vendor and Partner Coordination

• Liaise with suppliers, service providers, and international partners.
• Support cross-time-zone collaboration and business continuity.

IT Systems Management

• Manage, maintain and support the company’s IT infrastructure, property management systems, and digital operational platforms.
• Oversee the implementation, maintenance, and optimization of cloud-based reservation and booking systems.
• Monitor system performance and ensure the reliability and security of operational technology platforms.
• Coordinate with external IT service providers and global technology teams for system maintenance, upgrades, and troubleshooting.

Operational and Technical Support

• Provide after-hours technical and operational support as needed.