Posting Reason:

Replacement of a regular position

Job Type:

Employee

Anticipated Duration in Months (for contracts and temporary assignments):

N/A

Job Family:

Technical Support

# of Open Positions:

1

Faculty/Service - Department:

Educational Technologies Support

Campus:

Main Campus

Union Affiliation:

UOITP

Date Posted (YYYY/MM/DD):

2026/04/02

Applications must be received BEFORE (YYYY/MM/DD):

2026/04/13

Hours per week:

35

Salary Grade:

UOITP Grade 08

Salary Range:

$66,072.00 - $82,151.00

About Information Technology:

Information Technology is a dynamic and collaborative environment. We are focused on prioritizing and optimizing technological investments that facilitate the best student experience, as well as the activities of faculty, researchers and staff. Our greatest strength are the people working with us. People like you, professionals eager to flex their intellectual muscle and achieve new heights in their career. Working here gives you access to a great IT environment, rich with a diverse range of platforms, products, and services. This is a place where innovative ideas are welcome.

In a nutshell: working here is challenging and rewarding. It’ll bring out the best of you. We want people that have the drive to advance IT in higher education. We have the technologies to keep your inner fires burning, and benefits that can help you sustain a better lifestyle. And all this minutes away from gyms, the Byward Market, downtown, and the Rideau Canal at lunch time for runners and skaters.

Position Purpose

Reporting to the Lead Technician, Audiovisual and Educational Technologies, the incumbent provides advice and technical support services to end users in areas related to the installation, operation, access, security, maintenance and repair of all educational technology equipment and applications on campus, both permanent and mobile. This includes audioconference, videoconference, distance education, audiovisual and multimedia equipment, both on and off-campus. The incumbent provides these services in an effective and efficient manner that meets or exceeds established customer service standards in order to provide students and professors with a positive and productive learning environment.

In this role, your responsibilities will include:

• Diagnostic and Repair Services: Provide technical support to end users for all educational technology equipment and applications under the sector’s responsibility. Duties include: hardware and software configuration, calibration, cabling, repair, upgrades, on-site network image restoration, debugging, testing and maintenance. Manage and support clients’ needs remotely or on-site.
• Installation Services: Perform cabling and new equipment installations in classrooms and specialized facilities. Includes installations of various types of educational technology equipment used in a pedagogical setting, on or off campus.
• Client Support: Provide immediate support during classroom and video/audio conference malfunctions; ensure equipment and/or software is repaired in a timely manner, or provide alternate solutions; participate in development of new procedures to streamline and improve customer service especially in regards to any pedagogical support activities, on and off campus.
• Monitoring and Maintenance: Perform regular inspections to ensure a high level of security, reliability and performance of classroom educational technologies, on and off campus, in order to provide a positive and productive learning environment and to protect the University’s computer network integrity. Ensure consistent accessibility to multimedia rooms by providing, monitoring and maintaining IP addresses, accounts and access codes/cards.
• Multimedia Programming and Testing: Program, scan and set appropriate frequencies for peripheral equipment; program and calibrate audio digital settings for sound systems; install and test portable lecture capture devices; provide backup assistance to Programmers during testing and set up of classroom control systems.

What you will bring:

• Knowledge of current educational technologies (including audio and videoconferencing, audiovisual and multimedia) and their applications normally acquired through postsecondary education or three (3) years of pertinent experience.
• Several years of experience in providing technical support and training to clients, on site and remotely.
• A valid A+ Certification or willingness to obtain.
• Health and safety certification for construction and maintenance operations or willingness to obtain.
• Knowledge of micro-computing technology (software, drivers, peripherals, hardware, compatibility).
• Knowledge of audio-visual systems and devices; design, cabling and termination skills.
• Ability to work independently and in a team.
• Planning and problem solving skills.
• Ability to work under pressure, manage multiple priorities and meet strict deadlines.
• Ability to lift and transport object