Job Overview

We are seeking a skilled and detail-oriented Web Developer to join our IT support team. The ideal candidate will be responsible for maintaining, troubleshooting, and enhancing our web-based applications and infrastructure. This role requires a strong understanding of computer networking, operating systems, and technical support, with an emphasis on delivering excellent customer service. The Web Developer will collaborate with cross-functional teams to ensure seamless web operations and provide technical assistance as needed across various platforms including Windows, macOS, and Linux.

Duties

• Develop, maintain, and optimize company websites and web applications using modern programming languages and frameworks.
• Troubleshoot software issues related to web applications, hardware, and network connectivity.
• Provide technical support for desktop environments, including Windows, macOS, and Linux operating systems.
• Manage and configure network security tools such as firewalls and VPNs to ensure secure access.
• Assist with service management tools like ServiceNow, Jira, BMC Remedy, to track issues and project progress.
• Support IT infrastructure including LAN setup, computer hardware troubleshooting, and operating system updates.
• Collaborate with help desk teams to resolve user-reported issues efficiently.
• Maintain documentation of system configurations and support procedures.
• Communicate effectively with end-users to provide clear guidance on technical issues and solutions.

Skills

• Strong knowledge of computer networking concepts including LAN setup and troubleshooting.
• Experience with operating systems such as Windows, macOS, and Linux.
• Proficiency in software troubleshooting and desktop support techniques.
• Familiarity with VPNs, firewalls, and security protocols to ensure secure network access.
• Hands-on experience with ServiceNow, Jira, BMC Remedy for ticketing and incident management.
• Ability to support various hardware components and perform hardware diagnostics.
• Excellent communication skills for providing effective customer service and technical support.
• Knowledge of Microsoft Office Suite for documentation and reporting purposes.
• Understanding of help desk operations and IT support best practices. This position offers an engaging environment where technical expertise is valued, providing opportunities for professional growth within a dynamic team dedicated to delivering top-tier IT solutions.