Governance-Minded. Documentation-Driven. Systems-Focused

Do you enjoy bringing structure and clarity to complex technology environments?

Are you passionate about IT governance, planning, and creating documentation that helps organizations operate more securely and effectively?

We are looking for a governance-minded professional with strong technical writing skills who enjoys building policies, defining standards, and improving how organizations manage technology. This role focuses on strengthening IT environments through clear documentation, governance frameworks, strategic planning, and continuous improvement.

You will work closely with a collaborative team to help clients improve technology governance, operational maturity, security practices, and long-term system stability.

Tell us what you bring to the table — leadership ability, governance thinking, documentation expertise, and curiosity — and we will help you develop your skills while contributing to meaningful improvements for the organizations we support.

About the Role

This position is for a technical writer and IT governance enthusiast with a strong planning and writing mindset who is driven by a passion for precision, clarity, and creating well-governed, reliable IT systems. You will focus on creating clarity, documenting systems thoroughly, and shaping IT governance frameworks that help organizations operate securely and reliably.

If you enjoy writing policies, SOPs, disaster recovery plans, and business continuity plans while maintaining a solid technical foundation, this role is for you. You will be the bridge between technical complexity and operational clarity, ensuring systems are well-governed, secure, and fully documented.

Key Responsibilities

Governance & Management

• Support IT governance initiatives for multiple organizations, including policy creation, compliance tracking, and lifecycle planning, to harmonize and benefit from consistency and shared initiatives.
• Monitor infrastructure and system architecture to orchestrate risk management, coordinate replacing aging systems and manage to stimulate continually for improvement
• Assist in budgeting, resource allocation, and strategic IT planning
• Collaborate with leadership to align IT operations and projects with community and organizational goals and risk mitigation strategies

Technical Writing & Documentation

Create, maintain, and improve clear, structured, and professional documentation:

• IT policies, SOPs, and technical procedures
• Disaster Recovery (DR) and Business Continuity Plans (BCP)
• Incident reports and root-cause analysis documentation

Translate complex technical and security concepts into accessible language for all stakeholders

Document change, resolutions, preventative measures, and strategic recommendations

Collaboration & Mentorship

• Work with technical teams to implement planned initiatives and improve documentation processes for repeatable success
• Work as a team to document best practices, improve security awareness, and enforce IT governance principles
• Facilitate initiatives to improve clarity, compliance, and operational efficiency

Core Skills & Qualifications

• Exceptional technical writing skills (required)
• SOPs, policy documents, DR/BCP plans, incident reports, and diagrams
• Strong understanding of IT governance, risk management, and compliance
• Experience in IT systems, networks, and security monitoring
• Analytical mindset with focus on root-cause analysis and preventative measures
• Ability to translate technical complexity into clear, actionable documentation
• Strong organizational, communication, and leadership skills
• Time management
• Detail-oriented, methodical, and consistent in written materials
• Comfortable collaborating across teams and with clients

Training & Growth

• Hands-on support for IT governance, documentation standards, and investigative practices
• Comfortable with the IT disciplines, including security, networking, and system management
• Opportunities to lead documentation, projects and governance initiatives
• Clear pathways for professional growth into IT strategy, governance, and leadership roles

What We Offer

• A collaborative, governance-focused team that values clarity, documentation, and security
• Diverse clients with complex IT environments
• Exposure to IT governance, compliance, and strategy
• Opportunities to specialize in documentation, security, or governance
• Continuous learning in a dynamic, professional environment
• Mileage reimbursement for client-site travel

Requirements

• Prior experience in technical writing, IT governance, or IT support
• Demonstrated ability to produce high-quality IT documentation
• Understanding of IT infrastructure, networking, and basic security principles
• Strong written and verbal communication skills
• Ability to remain methodical and precise under pressure
• Passion for technology, IT governance, and documentation excellence
• Reliable vehicle f