Every user in the company relies on robust technology that allows them to do their jobs to the best of their abilities. As an IT Support Technician, you will play a critical role in helping users resolve technology issues that arise daily so they can seamlessly continue their workflow.

• Provide first-level technical support via phone, email, or in-person.
• Troubleshoot and resolve hardware, software, network, and other IT-related issues reported by internal users via our helpdesk ticketing system,
• Install, configure and update hardware and software systems.
• Follow and improve internal processes for activation and deactivation of users.
• Keep inventory records of hardware, including delivery and recollection.
• Document issues, solutions, and technical processes in Loop and Jitbit.
• Provide basic training to internal users of specific technologies available in the company.
• Keep office infrastructure and equipment in proper condition for optimal business operations.
• Escalate complex issues to the appropriate IT team members when necessary.
• Assist in the completion of special technical projects assigned by the manager.
• Works to increase user satisfaction and maintain fulfillment of the IT SLAs.
• Monitor and review system and security alerts for first assessment and escalation
• Complete level 1 service requests in the Microsoft administrator portals for users and devices using roll-based access.

• 2+ years of customer service experience
• 2+ years experience in IT Help Desk
• Basic understanding of networking concepts TCP/IP, DNS.
• Microsoft 365 Admin portal
• English C1-C2
• A Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience with certifications such as ITIL, CompTIA A+, or Network+. Microsoft
• Proficiency in all Microsoft 365 products and services
• Critical-thinking and problem-solving skills.
• Ability to build strong relationships with diverse teams within F1S. Assertive communication, customer service, situational leadership, teamwork, challenge solving and strong ethical values.

Pay: $50,000.00-$60,000.00 per year

• Dental care
• Extended health care
• Life insurance
• Paid time off
• Work from home

• Do you live in Toronto?
• Do you have a basic understanding of networking concepts TCP/IP, DNS?
• Do you have a Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience with certifications such as ITIL, CompTIA A+, or Network+. Microsoft ?
• Do you have proficiency in all Microsoft 365 products and services?
• Do you have the ability to build strong relationships with diverse global teams within F1S?

• IT Help desk: 2 years (required)
• Customer service: 2 years (required)
• Microsoft 365 Admin Portal: 2 years (required)

• English (required)

Work Location: Remote