MSP Corp. Powered by Catalyst, we’re an Edmonton IT company specializing in managed IT and flat-fee IT services in Edmonton. We are seeking an experienced Senior IT Helpdesk Support Analyst L2 to join our team.

About the role

In this role, you will serve as a crucial point of escalation for resolving complex technical issues and ensuring that our clients receive top-tier support.With a deep understanding of IT infrastructure, software troubleshooting, and customer service, you will tackle advanced technical challenges. If you have a passion for problem-solving and a strong technical background, this is an exciting opportunity to make a significant impact.

• Role title: Senior IT Helpdesk Support Analyst L2
• Location: Edmonton
• Schedule: Monday to Friday (8-hours)
• On call: 7 days – Rotation several times a year
• Flexible work arrangements: Hybrid

What you’ll do

• Diagnose and resolve complex technical issues that Tier 1 cannot handle, requiring a deep understanding of hardware, software, and network systems.
• Manage and maintain operating systems, servers, and network infrastructure, including user management, system configuration, and applying security updates.
• Configure and manage network devices such as routers, switches, and firewalls; troubleshoot network connectivity issues and optimize performance.
• Set up and manage data backup systems to ensure data integrity and availability, and recover data in case of deletion, hardware failure, or other disasters.
• Document troubleshooting steps, system configurations, and network changes, and generate reports for management when needed.
• Work closely with Tier 1 technicians, Tier 3 specialists, and system administrators to resolve issues and implement IT projects.
• Use strong communication and interpersonal skills to provide excellent support to end-users and ensure customer satisfaction.

What we’re looking for

• Related Post-Secondary Education or College degree.
• 2+ years of experience in a desktop support role or system admin role.
• Strong analytical and problem-solving skills.
• Ability to work both independently and part of a team.
• Valid driver’s license, reliable transportation and the ability to lift up to 50 lbs.
• Knowledge of current Microsoft environments, including Windows 10, Windows Server 2016, 2019, and Exchange server.
• Proficiency with Microsoft Office products-- Outlook, Word, Excel.
• Advanced knowledge of active directory, DNS, DHCP, Print server, Adsync, Ad migrations (FSMO), VMware Vcenter and ESXi servers is required.
• Working experience with Dell, HP physical servers.
• Knowledge of networking is required, such as basic IP addressing, setting up routers, switches, VPN configurations and other firewalls such as Cisco, Fortinet, etc.
• Knowledge of enterprise backup solutions is required.
• Experience with ConnectWise would be advantageous.
• Certification: MCSA, CCNA, VCP, MS Azure
• Ensure timesheet completion.

Why work at MSP Corp.?

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Diversity, Equity & Inclusion

At MSP Corp, we believe that diversity, equity, and inclusion are vital to fostering a healthy and innovative workplace. We are committed to creating an environment where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We welcome applications from individuals of all backgrounds and perspectives, and we are dedicated to ensuring a fair and inclusive recruitment process.

Type d'emploi : Temps plein, Permanent

Rémunération : 60 000,00$ à 65 000,00$ par heure

Avantages :

• Assurance Dentaire
• Assurance Maladie Complémentaire
• Assurance Vie
• Assurance Vision
• Congés payés
• Programme d'Aide aux Employés

Lieu du poste : Télétravail hybride à Vancouver Island, BC